9-1-1 EMS Dispatcher — Emergency Communications Pro

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

Sunnybrook Health Sciences Centre in Toronto is seeking Casual Call-Takers to receive 9-1-1 calls and dispatch emergency and nonemergency medical services. You will provide pre-arrival and post-dispatch instructions and coordinate with EMS, police, fire, hospitals, and Ornge.

Ideal candidates are 18+, have a secondary school diploma, strong computer and data-entry skills, and can think clearly under pressure while maintaining professional communication.

Qualifications

• Minimum 18 years of age.
• Completion of Secondary School is required.
• Basic computer skills, including keyboarding and data entry.
• Explicit and tactful written and verbal communication; strong multi-tasking, organizational and prioritization skills.
• Ability to maintain control under pressure and work at a fast pace in an unpredictable environment.
• Demonstrate problem-solving and critical thinking; make sound, independent decisions.
• Exercise discretion during emergency/difficult/stressful situations.
• Establish and maintain effective working relationships with coworkers and stakeholders (EMS, Police, Fire, Hospitals, Ornge etc.)

Responsibilities

• Receive incoming 9-1-1 calls and process requests for emergency and nonemergency medical services.
• Provide callers with pre-arrival and post-dispatch instructions specific to their emergency; includes telephone-assisted CPR, childbirth, First Aid, EpiPen administration and choking intervention.
• Determine call location, document caller information, and establish incident details.
• Allocate resources according to operating policies and procedures.
• Operate complex computer-aided dispatch (CAD) telecommunications software.

Skills

Strong communication

Multi-tasking

Ability to work under pressure

Computer skills

Team collaboration

Education

Secondary School Diploma

ACO Provincial Certification

9-1-1 call taker/dispatcher training

Restricted Radio Operator Certification

Standard First Aid and CPR Certification

Tools

CAD software

Job description

Sunnybrook Health Sciences Centre in Toronto is seeking Casual Call-Takers to receive 9-1-1 calls and dispatch emergency and nonemergency medical services. You will provide pre-arrival and post-dispatch instructions and coordinate with EMS, police, fire, hospitals, and Ornge.

Ideal candidates are 18+, have a secondary school diploma, strong computer and data-entry skills, and can think clearly under pressure while maintaining professional communication.