24/7 Emergency Dispatch Operator

Strathcona County; Sherwood Park; On-site; CAD 55,000 - 73,000; Full time

Benefits offered by this job

Extended health and dental coverage

Life and disability insurance

Employee and family assistance program

Employee development opportunities

Well-being programs

Job summary

Strathcona County Emergency Services seeks an Emergency Communications Operator to serve as the vital link between the public and first responders. You will answer, assess, process and dispatch calls, using CAD and radio systems, in a high‑pressure, 24/7 environment.

The role requires post‑secondary emergency communications training, at least 1 year in a related field, and strong communication skills. This is a temporary full‑time position (up to 12 months).

Qualifications

• Completed education in an accredited post secondary Emergency Communications program.
• Minimum 1 year of work experience in a related field, preferably in 911 or fire dispatch.
• Emergency Fire Dispatch Certification from the National Academy of Emergency Dispatch is an asset.
• Working knowledge of computer-Aided dispatch and radio operations is an asset.
• Ability to multi-task, rapidly prioritize and manage stress in a fast-paced environment.
• Excellent computer skills and adaptability to changing technologies.
• Strong communication skills to interact with people under stress.
• Geographical knowledge of Strathcona County and east central Alberta is an asset.

Responsibilities

• Answer, assess, process and dispatch both emergency and non-emergency calls.
• Dispatch appropriate stations, apparatus and personnel using CAD systems.
• Monitor radio channels with correct terminology and respond as required.
• Maintain confidentiality and FOIP regulations.
• Support data recording and continuous improvement of operations.
• Work as part of a high-stress team to manage multiple tasks simultaneously.

Skills

Multitasking under pressure

Clear communication

Customer service focus

Stress management

Team oriented

Education

Post secondary Emergency Communications program

Tools

Computer-Aided Dispatch

Radio operations

Job description

Strathcona County Emergency Services seeks an Emergency Communications Operator to serve as the vital link between the public and first responders. You will answer, assess, process and dispatch calls, using CAD and radio systems, in a high‑pressure, 24/7 environment.

The role requires post‑secondary emergency communications training, at least 1 year in a related field, and strong communication skills. This is a temporary full‑time position (up to 12 months).