9-1-1 Dispatch & Emergency Communications Officer

City Of Edmonton; Edmonton; On-site; CAD 78,000 - 97,000; Part time

Job summary

City Of Edmonton is seeking Casual Emergency Communications Officers to provide critical support for 24/7 police operations. Officers will rotate through 9-1-1 call answering, call evaluation, dispatch, and online report processing across multiple roles, including training and QA responsibilities.

Rotating shifts up to 12 hours, with intensive training and use of CAD and AFRRCS systems, while delivering high-quality service to internal and external clients.

Qualifications

• Completion of Grade 12 or equivalent required.
• Two years emergency communications experience in a public safety environment or equivalent.
• Emergency Communications Certificate and/or equivalent education is an asset.

Responsibilities

• Answer 9-1-1 calls and triage using CAD systems.
• Evaluate police emergency and non-emergency calls for appropriate response.
• Dispatch calls for service to police officers and units.
• Process online reports and manage missing person investigations.
• Support training of new employees and participate in quality assurance activities.

Skills

Typing

Integrity

Critical thinking

Customer service

Communication

Stress management

Education

Grade 12 or equivalent

Emergency Communications Certificate or equivalent

Tools

CAD software

AFRRCS

Computer/telecommunications systems

Job description

City Of Edmonton is seeking Casual Emergency Communications Officers to provide critical support for 24/7 police operations. Officers will rotate through 9-1-1 call answering, call evaluation, dispatch, and online report processing across multiple roles, including training and QA responsibilities.

Rotating shifts up to 12 hours, with intensive training and use of CAD and AFRRCS systems, while delivering high-quality service to internal and external clients.