Technical Account Manager (France / Germany)

Cast AI; Paris; Remote; EUR 45,000 - 80,000; Full time

Job summary

An innovative company is seeking a Technical Account Manager to drive customer success in Kubernetes automation. This role involves onboarding clients, managing renewals, and conducting business reviews to highlight the value of the platform. With a focus on customer obsession and technical leadership, you'll collaborate with cross-functional teams to ensure clients maximize their experience. Enjoy remote flexibility within France or Germany, the opportunity to influence growth, and work alongside a talented team. This is a chance to make a significant impact in a rapidly evolving industry, with access to leadership and minimal bureaucracy.

Benefits

Remote work flexibility

Equity participation

Flexible hours

High visibility and impact

Opportunity to influence growth

Qualifications

• 2-3 years of hands-on Kubernetes experience required.
• Bachelor's or Master's in Computer Science or related field.

Responsibilities

• Lead onboarding for new customers, connecting their clusters to CAST AI.
• Conduct regular business reviews showcasing value through cost savings.

Skills

Kubernetes

Cloud Computing (AWS, Azure, GCP)

Project Management

Problem-Solving

Communication Skills

Education

Bachelor's in Computer Science

Master's in Engineering

Tools

CKAD Certification

CKA Certification

Job description

CAST AI is the leading Kubernetes automation platform for AWS, GCP, and Azure customers. The company is on a mission to deliver a fully automated Kubernetes experience.

What’s unique about CAST AI is that its platform goes beyond monitoring clusters and making recommendations; it utilizes advanced machine learning algorithms to analyze and automatically optimize clusters, saving customers 50% or more on their cloud spend, improving performance and reliability, and boosting DevOps and engineering productivity.

CAST AI has around 200 employees globally and is headquartered in Miami, Florida.

Why CAST AI?

CAST AI is the leading Kubernetes cost optimization platform for AWS, GCP, and Azure customers. The company aims to provide a fully automated Kubernetes experience. Its platform uses advanced machine learning to analyze and optimize clusters automatically, significantly reducing cloud costs and enhancing performance.

The company has raised $73M from investors including Cota Capital, Creandum, Uncorrelated Ventures, and Vintage Investment Partners. CAST AI has nearly 200 employees worldwide and is based in Miami, Florida.

We are just beginning. Our product roadmap is filled with exciting innovations. We seek intelligent, motivated, and self-reliant individuals to help us achieve this ambitious mission.

Core values that unite us:

• Practice Customer Obsession: Focus on the customer journey, work backwards, deliver value, listen to feedback, and continuously improve.
• Lead: Take ownership, act proactively, and build long-term value across teams.
• Develop and Hire the Best: Invest in self and team, hire top talent, foster growth, and mentor others.
• Expect and Advocate Change: Embrace innovation, welcome new ideas, share insights openly, and be adaptable.

A Glimpse into the Customer Success Team

Our technical account management team is dedicated to delivering world-class support. They serve as the bridge between our customers and CAST AI, ensuring customer success with our platform.

Role overview

Technical Leadership

The technical account manager acts as the trusted advisor for assigned customers, ensuring their needs are met and they maximize value from our solutions. You will collaborate with cross-functional teams to resolve issues, promote adoption, and foster long-term relationships.

Location

This role is based in France or Germany, supporting strategic clients in these regions.

Technical Customer Onboarding

You will lead onboarding for new customers, connecting their clusters to CAST AI within 90 days. This technical role involves working closely with DevOps engineers and SREs. Candidates should have a strong technical background and the ability to communicate complex concepts effectively. Project management skills are also necessary to drive onboarding progress.

Renewals

You will collaborate with Client Partners to manage renewal processes, ensuring ongoing customer value and satisfaction.

Business Reviews

Responsible for conducting regular reviews to showcase value through cost savings, automation, innovations, and new products, both remotely and in person.

Technical Development

All technical account managers are encouraged to obtain CKAD/CKA certifications. We support certification attainment within the first 6 months if needed.

Requirements

• Fluent in French or German (both is a plus)
• Based in France or Germany
• Bachelor's or Master's in Computer Science, Engineering, or related field
• At least 2-3 years of hands-on Kubernetes experience
• CKAD and/or CKA certifications preferred
• Minimum 2 years in cloud computing with AWS, Azure, or GCP
• Strong problem-solving skills and technical acumen
• Excellent written and verbal communication skills, capable of explaining technical concepts clearly

What's in it for you?

• Remote work flexibility within France or Germany
• Opportunity to join early and influence growth
• Work with a talented team and learn from experts
• High visibility and impact, direct access to leadership
• Fast feedback cycles with rapid feature deployment
• Flexible hours and minimal bureaucracy
• Equity participation in the company