Senior / Experienced Wholesale A2P SMS Key Account Manager

Agile Telecom; Paris; À distance; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Join a dynamic and innovative company as a Senior Wholesale A2P SMS Key Account Manager, where you'll drive the growth of international wholesale business. In this pivotal role, you will manage key accounts, develop long-term partnerships, and ensure service quality and profitability in a competitive market. With a remote-friendly culture and opportunities for career development, this position offers you the chance to make a significant impact while working with senior leadership and engaging in the global telecom landscape. If you're motivated and target-oriented, this is the perfect opportunity for you.

Prestations

Flexible working hours

Career development opportunities

Ownership over key accounts

Remote-friendly culture

Qualifications

• 3+ years of experience in Wholesale A2P SMS account management or sales.
• Established network of contacts across the messaging ecosystem.

Responsabilités

• Manage and grow a portfolio of key wholesale accounts in the A2P SMS market.
• Negotiate commercial terms, contracts, and volume commitments.

Connaissances

Wholesale A2P SMS account management

Negotiation skills

Relationship building

CRM systems

Knowledge of SMS delivery and routing

Fluency in English

Fluency in Italian

Outils

Google Workspace

Microsoft Suite

Pricing tools

Description du poste

Senior / Experienced Wholesale A2P SMS Key Account Manager

Senior / Experienced Wholesale A2P SMS Key Account Manager

At Agile Telecom, we’re on a mission to deliver reliable, high-quality communications between businesses and their customers, every time.

Founded in 2002, Agile Telecom has established itself as a global carrier specializing in Application-to-Person (A2P) SMS messaging, with a reputation for technological reliability, scalability, and 24/7 operability. Since 2015, we have been part of Growens Group, an integrated industrial group active in predictive marketing, mobile messaging, and content creation.

We operate as a licensed telecom operator and provide interconnection services to major Mobile Network Operators (MNOs), aggregators, and digital service providers worldwide.

Your impact

As a Senior / Experienced Wholesale A2P SMS Key Account Manager, you will play a key role in growing Agile Telecom’s international wholesale business, managing strategic accounts and developing long-term partnerships with carriers, aggregators, CPaaS providers, and OTT platforms.

You will be responsible for both the commercial development and the operational health of your accounts, ensuring profitability, service quality, and customer satisfaction in a fast-paced and competitive environment.

Some examples of your responsibilities

• Manage and grow a portfolio of key wholesale accounts (both buy and sell side) within the A2P SMS market
• Develop new business opportunities with international aggregators and carriers
• Optimize routing and pricing strategies to maximize margins and meet service level expectations
• Conduct regular business reviews and performance analyses with partners
• Negotiate commercial terms, contracts, and volume commitments
• Coordinate closely with internal departments (technical, legal, billing, finance) to ensure successful delivery and onboarding
• Attend industry events and represent Agile Telecom at global conferences (e.g., GSMA WAS, Capacity, GCCM)

What we offer

• Make a difference: an agile, high-impact environment where your work matters
• Ownership and accountability: full control over your key accounts
• Career development: interaction with senior leadership and opportunities for international growth
• Remote-friendly culture with flexible working hours
• Global mindset: part of the Growens Group, with operations and clients in Europe and North America

What we are looking for – Essential Qualifications and Skills

• 3+ years of experience in Wholesale A2P SMS account management or sales
• Established network of contacts across the messaging ecosystem (aggregators, hubs, carriers)
• Strong understanding of SMS delivery, routing, KPIs, and anti-fraud practices
• Excellent negotiation and relationship-building skills
• Familiarity with CRM systems, pricing tools, Google Workspace and Microsoft suite
• Fluent in English and Italian (written and spoken). Additional languages are a plus
• Highly motivated, target-oriented, and able to work independently

What we are looking for – Nice to Have

• Knowledge of international telecom regulations affecting A2P messaging (e.g., LATAM, India, Middle East)
• Experience with traffic analysis, spam filtering frameworks, and DLR troubleshooting
• Active participation in industry forums or associations such as GSMA, MEF, or Capacity Media

Location: Italy or EU

Growens is an equal opportunity employer and values diversity. We do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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