Dynamic Front-End Customer Service Manager

Wal-Mart Canada Corp; Rouyn-Noranda; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada in Rouyn-Noranda is seeking a Customer Service Manager to lead front-end operations, drive exceptional service, and support a positive shopping experience.

You will ensure compliance with company programs and standards, oversee safety and emergency readiness, train associates, manage transactions, and promote Walmart programs to customers. This role emphasizes leadership in a fast-paced retail environment with opportunities for development.

Qualifications

• Must be 16 years of age or older.

Responsibilities

• Lead front-end operations to deliver exceptional customer service and support a positive shopping experience.
• Ensure compliance with company programs and operational standards.
• Oversee safety, security, and emergency readiness and promote loss prevention.
• Train and develop associates on systems, procedures, and safety requirements.
• Oversee purchase, return, and exchange transactions and cash handling accuracy.
• Promote Walmart programs and discount initiatives to customers and associates.
• Provide coverage and support to maintain efficient customer flow and scheduling.

Job description

Walmart Canada in Rouyn-Noranda is seeking a Customer Service Manager to lead front-end operations, drive exceptional service, and support a positive shopping experience.

You will ensure compliance with company programs and standards, oversee safety and emergency readiness, train associates, manage transactions, and promote Walmart programs to customers. This role emphasizes leadership in a fast-paced retail environment with opportunities for development.