Leader Service Client et Ops Front End

Walmart Inc.; Montreal; Vor Ort; CAD 22.000 - 32.000; Vollzeit

Zusammenfassung

Walmart Canada seeks a Customer Service Manager to lead front-end operations, ensuring a high standard of customer service and a positive shopping experience. You will drive safety, associate training, and compliance, while managing cash and promoting Walmart programs.

The role requires adaptable scheduling, including evenings and weekends, in a fast-paced retail environment in Montreal.

Qualifikationen

• Minimum age 16 or older.
• Experience in customer service or retail environment is preferred.
• Familiarity with cash handling and loss prevention procedures is a plus.

Aufgaben

• Lead front-end operations to deliver strong customer service.
• Ensure safe work practices and emergency readiness.
• Support customer and associate concerns to resolve issues.
• Monitor front-end coverage and coordinate breaks for efficiency.
• Train associates on systems and company procedures.
• Oversee purchases, returns and exchanges per guidelines.
• Support EAS and loss prevention processes.
• Maintain cash controls and register accuracy.
• Promote company programs and initiatives (credit cards, protection plans, discounts).
• Maintain flexibility to work evenings, weekends and holidays.

Kenntnisse

Leadership

Customer service

Retail operations

Cash handling

Safety procedures

Ausbildung

High school diploma or equivalent

Tools

POS system

Jobbeschreibung

Walmart Canada seeks a Customer Service Manager to lead front-end operations, ensuring a high standard of customer service and a positive shopping experience. You will drive safety, associate training, and compliance, while managing cash and promoting Walmart programs.

The role requires adaptable scheduling, including evenings and weekends, in a fast-paced retail environment in Montreal.