Front-End Service Manager

Walmart Inc.; Uxbridge; On-site; CAD 21,000 - 31,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, ensure outstanding customer service, and drive store efficiency. You will train associates, manage cash handling, and promote company programs while upholding safety and compliance standards in a fast-paced retail environment.

The role emphasizes developing teams, improving the shopping experience, and maintaining strong adherence to operational policies. Evening/weekend availability may be required.

Qualifications

• Proven ability to lead front-end operations in a retail setting.
• Experience training staff on procedures and systems.
• Strong focus on safety, loss prevention, and customer service.

Responsibilities

• Ensure safety, security, and emergency readiness at the front end.
• Handle customer and associate concerns professionally.
• Monitor front-end coverage and coordinate breaks for efficient flow.
• Train associates on systems, processes, and safety requirements.
• Oversee transactions and ensure compliance with company guidelines.
• Support EAS and loss prevention processes.
• Manage cash handling and register controls; assist opening/closing.
• Promote company programs and discount initiatives.
• Maintain flexibility with shifts, including evenings and weekends.

Skills

Leadership

Customer service

Front-end ops

Training others

Cash handling

Safety procedures

Loss prevention

Operations safety

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, ensure outstanding customer service, and drive store efficiency. You will train associates, manage cash handling, and promote company programs while upholding safety and compliance standards in a fast-paced retail environment.

The role emphasizes developing teams, improving the shopping experience, and maintaining strong adherence to operational policies. Evening/weekend availability may be required.