Customer Experience Manager – Retail Front End

Walmart Inc.; Goderich; On-site; CAD 21,000 - 31,000; Full time

Benefits offered by this job

Energetic, fast-paced environment

Career growth opportunities

Appreciation for your efforts

Meaningful impact on customers' lives

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and drive customer loyalty in a fast-paced retail environment. The role emphasizes compliance with company programs and operational standards while supporting store efficiency and a positive shopping experience.

You will train associates on procedures, manage transactions and cash, and oversee loss prevention and EAS processes.

Qualifications

• Age 16 or older

Responsibilities

• Safely operate front-end areas and assist with rearranging registers as needed.
• Lead customer and associate support to resolve issues and maintain a positive store experience.
• Coordinate front-end coverage, breaks, and support to outlying registers.
• Train associates on systems, procedures, scanning, discounts, and safety requirements.
• Oversee purchase, return, and exchange transactions and ensure compliance with company guidelines.
• Support EAS and loss prevention processes and ensure proper cash handling and audits.
• Prepare registers for daily opening/closing, provide change, sustain cash levels, and assist with audits.
• Promote company programs and initiatives including credit services, protection plans, charity initiatives, and discount programs.

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and drive customer loyalty in a fast-paced retail environment. The role emphasizes compliance with company programs and operational standards while supporting store efficiency and a positive shopping experience.

You will train associates on procedures, manage transactions and cash, and oversee loss prevention and EAS processes.