Front-End Customer Service Leader

Walmart Inc.; Quebec; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada is seeking a customer service manager to lead front end operations, ensuring a positive shopping experience and strong customer loyalty. You will drive safety, training, cash controls, and program promotion while coordinating coverage across shifts to meet business needs.

The role emphasizes leadership in a fast-paced retail environment, compliance with company standards, and ongoing development of associates to enhance service quality and efficiency.

Responsibilities

• Ensures safe work practices and emergency procedures are followed at all times.
• Handles customer and associate concerns professionally to resolve issues and maintain a positive front-end experience.
• Monitors Front End operations to ensure proper associate coverage and efficient customer flow.
• Trains associates on systems and company procedures, including scanning accuracy and safety requirements.
• Oversees purchase, return, and exchange transactions and verifies processes follow company guidelines.
• Ensures EAS systems function properly and logs are completed accurately.
• Prepares registers for daily opening and closing, maintains cash levels, and conducts audits for accuracy.
• Promotes company programs and initiatives, including credit card services, protection plans, charity initiatives, and discounts.
• Be open to working a variety of shifts, including evenings, weekends, and holidays.

Job description

Walmart Canada is seeking a customer service manager to lead front end operations, ensuring a positive shopping experience and strong customer loyalty. You will drive safety, training, cash controls, and program promotion while coordinating coverage across shifts to meet business needs.

The role emphasizes leadership in a fast-paced retail environment, compliance with company standards, and ongoing development of associates to enhance service quality and efficiency.