Customer Service & Front-End Operations Manager

Wal-Mart Canada Corp; Williams Lake; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Canada in Williams Lake, BC is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and support a positive shopping experience. You will help drive customer loyalty and ensure compliance with program standards in a fast-paced retail environment.

The role emphasizes safety, associate development, cash management, and promoting Walmart programs, with flexibility for varied shifts including evenings and weekends.

Qualifications

• Age - 16 or older

Responsibilities

• Ensure safety, security, and emergency readiness at all times.
• Handle customer and associate concerns to resolve issues.
• Monitor front-end coverage and assist with registers to maintain flow.
• Train associates on systems, procedures, and safety.
• Oversee transactions and ensure compliance with guidelines.
• Support EAS systems and loss prevention processes.
• Manage cash, opening/closing registers, and audits.
• Promote company programs and initiatives.

Skills

Leadership

Customer Service

Front End Ops

Training

Cash Handling

Loss Prevention

Safety

Tools

POS systems

EAS systems

Job description

Walmart Canada in Williams Lake, BC is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and support a positive shopping experience. You will help drive customer loyalty and ensure compliance with program standards in a fast-paced retail environment.

The role emphasizes safety, associate development, cash management, and promoting Walmart programs, with flexibility for varied shifts including evenings and weekends.