Front-End & Customer Experience Lead

Walmart Inc.; Regina; On-site; CAD 19,000 - 27,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, ensuring a positive shopping experience and high customer loyalty. You will coach associates, manage cash handling, and uphold company programs and safety standards in a fast-paced retail environment.

You will oversee transactions, EAS, and register controls, while promoting Walmart initiatives and ensuring coverage across shifts to maintain smooth store operations.

Qualifications

• Experience in retail or customer service leadership is preferred.
• Strong communication and team leadership abilities.
• Commitment to safety, loss prevention, and policy compliance.
• Ability to work flexible shifts including evenings and weekends.

Responsibilities

• Lead front-end operations to deliver exceptional customer service and drive loyalty.
• Ensure safety practices, emergency readiness, and proper cash handling.
• Oversee purchase, returns, and exchanges with policy adherence.
• Train associates on systems, processes, and company programs.
• Manage EAS alarms, loss prevention, and register controls.
• Promote Walmart programs and initiatives to customers and staff.

Job description

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, ensuring a positive shopping experience and high customer loyalty. You will coach associates, manage cash handling, and uphold company programs and safety standards in a fast-paced retail environment.

You will oversee transactions, EAS, and register controls, while promoting Walmart initiatives and ensuring coverage across shifts to maintain smooth store operations.