Chef du Service Client — Leadership & Croissance

Walmart Inc.; Drummondville; Sur place; CAD 22 000 - 32 000; Plein temps

Résumé du poste

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and support a positive shopping experience. You will drive customer loyalty and help the store run efficiently.

The role emphasizes safety, program compliance, and staff development, with opportunities to train associates, oversee transactions, and promote Walmart initiatives within a dynamic retail environment.

Qualifications

• Age - 16 or older

Responsabilités

• Safety, Security, and Emergency Readiness: ensure safe practices and emergency procedures, proper lifting, clean work areas, and loss prevention.
• Customer and Associate Support: address concerns professionally to resolve issues and maintain a positive front-end experience.
• Front End Coverage and Operations: monitor coverage, coordinate breaks, and support outlying registers for efficient customer flow.
• Associate Training and Development: train associates on systems, procedures, scanning, discount programs, EAS, and safety requirements.
• Transaction Oversight and Compliance: oversee transactions, approvals, correct errors, and verify processes per guidelines.
• EAS and Loss Prevention Support: ensure EAS functioning, deactivate merchandise, alarms, and log entries.
• Cash Management and Register Controls: prepare registers, provide change, maintain cash levels, and perform audits.
• Promote Company Programs and Initiatives: promote credit cards, protection plans, charity initiatives, and discount programs.

Description du poste

Walmart Canada is seeking a Customer Service Manager to lead front-end operations, deliver exceptional service, and support a positive shopping experience. You will drive customer loyalty and help the store run efficiently.

The role emphasizes safety, program compliance, and staff development, with opportunities to train associates, oversee transactions, and promote Walmart initiatives within a dynamic retail environment.