Disability Insurance Operations Support Agent

Desjardins Group; Calgary; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading financial services organization is seeking a support agent in Calgary, Alberta. This temporary position offers competitive pay and benefits, with duties including overseeing document management and customer service. Candidates should have a trade school diploma and at least two years of experience. Proficiency in English and customer engagement skills are crucial. The role supports disability insurance operations, making strong teamwork and attention to detail essential for success.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• A minimum of two years of relevant experience.
• Advanced proficiency in French is required for positions in Quebec.
• Intermediate advanced proficiency of English due to job duties.

Responsibilities

• Oversee the distribution, processing and filing of documents.
• Help prepare presentations and related documents.
• Provide information about processes and procedures.
• Phone members to obtain missing information.

Skills

File management

Customer service

Attention to detail

Teamwork

Problem-solving

Education

Trade school diploma in a related field

Tools

Microsoft Office suite

Job description

Temporary position for 12 months

The Operations Support Team is looking for a support agent. Do you love managing files? Are you known for your teamwork, attention to detail, people skills, customer service expertise and diligence? Then this opportunity might be right for you! As a disability insurance operations support agent, you provide the organization with administrative and operational support. You strive to maximize operational productivity. You may be responsible for one or more sub‑specialties, such as data entry, processing and the verification of database integrity. You perform administrative tasks to support regular operations and processes to help your unit meet operational objectives and carry out initiatives, in accordance with detailed guidelines. The ability to drive results is therefore essential. You help process disability insurance information. You help solve simple, everyday issues, while tailoring your approach. You respond to administrative and operational questions. More specifically, you will be required to:

• Oversee the distribution, processing and filing of documents
• Help prepare presentations and related documents
• Provide information about your line of business’s processes and procedures
• Phone members to obtain missing information

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• Trade school diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Advanced proficiency in French is required for positions in Quebec
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English‑speaking partners, members and/or clients
• Proficiency with Microsoft Office suite (Word, Excel, Outlook)

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability, Tech savvy

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Administration (FG)

Unposting Date: 2025-12-16