Director, Vendor Performance Management

Liberty Utilities; Oakville; Hybrid; CAD 207,000 - 319,000; Full time

Job summary

A utility service provider in Oakville, Ontario is seeking a Director of Vendor Performance Management. This position requires oversight of vendor relationships in IT service delivery, ensuring that partners meet contractual obligations. Candidates should have a deep understanding of vendor governance, experience in driving performance improvements, and excellent communication skills. The role offers a competitive salary range of $150,000 to $230,000 annually and fosters a collaborative and inclusive environment with various employee benefits.

Benefits

Collaborative environment

Flexible working policy

Leadership Development Program

Employee Assistance Program

Qualifications

• Experience coordinating QBRs, tracking SLAs/KPIs, and driving corrective action plans.
• Familiarity with RFI/RFP processes and vendor selection best practices.
• Knowledge of risk, compliance, and audit requirements related to third-party services.

Responsibilities

• Oversee key vendor relationships across infrastructure, application, and IT operations.
• Lead monthly and quarterly business reviews (QBRs) to track performance.
• Ensure vendors meet compliance and audit requirements.

Skills

Strong communication skills

Organizational skills

Issue-resolution skills

Education

Experience with IT Application and Infrastructure managed services

Certifications such as CSMP or CPSM

Tools

Vendor performance tracking tools

Contract lifecycle management platforms

Job description

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LU Service Corp.

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

The Director, Vendor Performance Management is accountable for the governance, performance, and value realization of Liberty’s strategic IT service providers. This role ensures that outsourced partners meet contractual and service commitments, deliver continuous improvement, and align their contributions with Liberty’s operational and strategic objectives.

#LI-Hybrid

Accountabilities

• Oversee key vendor relationships across infrastructure, application, and IT operations, ensuring alignment with IT and business priorities.
• Lead monthly and quarterly business reviews (QBRs) to track performance, discuss improvements, and align roadmaps.
• Maintain productive and collaborative working relationships with vendor partners and internal stakeholders.
• Oversee enterprise vendor performance framework, including KPI standards and escalation protocols.
• Oversee vendor performance against contractual commitments and lead reviews with IT leadership to address trends and improvement opportunities.
• Monitor IT incident and service trends in coordination with ITSM leads.
• Lead contract renewals and major negotiations in partnership with Procurement and Finance, ensuring consistency with governance and financial objectives.
• Support enforcement of service penalties or bonus clauses tied to performance.
• Lead the resolution of escalated vendor performance issues and coordinate root cause analysis with vendors.
• Ensure vendors meet compliance and audit requirements.
• Ensure vendor services and delivery models remain aligned to operational priorities and evolving IT support requirements.
• Identify opportunities for vendor-led innovation, cost reduction, and service improvement.
• Recommend and implement vendor improvement or remediation plans.

Education and Experience

• Experience with establishing and delivery of IT Application and Infrastructure managed services.
• Solid understanding of vendor governance models, performance scorecards, and escalation management.
• Experience coordinating QBRs, tracking SLAs/KPIs, and driving corrective action plans.
• Familiarity with RFI/RFP processes and vendor selection best practices.
• Ability to work closely with Procurement, Legal, and Finance during contract review and negotiation.
• Experience in identifying cost‑saving opportunities through vendor consolidation or renegotiation.
• Knowledge of risk, compliance, and audit requirements related to third‑party services.
• Strong communication, organizational, and issue‑resolution skills.
• Proficiency in vendor performance tracking tools or contract lifecycle management platforms is an asset.
• Experience in tracking and reporting on vendor spend, including utilization and capacity planning.
• Certifications such as CSMP or CPSM are advantageous.

Compensation Data

Full base salary range $150,000.00‑$230,000.00 per year *Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location.

What we offer

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

A defined contribution savings plan

Leadership Development Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

Variety of Health & Wellness programs

Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.