Director, OHT Support Services

OntarioMD; Remote; CAD 122,000 - 150,000; Full time

Job summary

A healthcare consulting organization based in Ontario is seeking a Director for OHT Support Services. This permanent, full-time position is responsible for developing consulting offerings to support digital health needs across Ontario. Key responsibilities include managing client relationships, coordinating proposal development, and leading outreach initiatives. Applicants should possess at least 15 years of healthcare experience, strong project management skills, and excellent interpersonal communication abilities. The role offers a remote working model with a competitive salary range of $122,676 to $150,000 annually.

Benefits

Matched pension plan

Comprehensive health coverage

Professional development opportunities

Two annual paid volunteer days

Qualifications

• 15+ years in a healthcare or management role related to clinical workflow.
• Experience with EMRs in a community practice setting.
• Strong skills in change management and consultancy work.

Responsibilities

• Lead the development of OHT Support Services consulting offerings.
• Manage client relationships and proposal development.
• Support internal teams for proposal execution.

Skills

Project management

Business analysis

Interpersonal skills

Communication skills

Leadership skills

Facilitation skills

Conflict resolution

Education

Degree in Health Services or Business Administration

Job description

Director, OHT Support Services

Permanent Full-Time

The Director, OHT Support Services is responsible for development of OMD’s new OHT Support Services offering which is a new consulting service to be offered by OMD to meet the digital enablement needs of OHTs and PCNs in alignment with the Primary Care Action Team transformation initiatives. The Director will coordinate the development of a consistent approach to delivering the new consultancy service to OHTs and PCNs across the Province. The Director will guide the development of Service offerings and submission of proposals to OHTs and PCNs as funding opportunities arise. In conjunction with other CSE teams, the Director will support OHT and PCN project resourcing to inform proposal development and execution. The Director will also work closely with other OMD Departments necessary to the development and delivery of this new consulting service. This will include the Project Management Office, Marketing and Communications, Legal and Business Development in support of proposal development and execution of service agreements; and with OMDs Strategy and Technology teams when new digital technology or programming may be necessary.

Reporting to the Executive Director, Client Services and Engagement, the Director, OHT Support Services will:

• Support the Executive Director with OHT and PCN outreach and engagement.
• Support the Executive Director with development and growth in OHT Support Services offerings and refinement of Marketing materials and strategies.
• Take primary responsibility for the provision of webinars and presentations to OH Regions, OHTs and PCNs on OMDs products and service offerings to OHTs.
• Take primary responsibility for responding to request for proposals, working closely with other CSE teams and Project Management Office, Business Development and the finance team to ensure that proposed work meets both internal and external objectives. This will include leveraging the skills and experience of existing CSE team members while also recruiting new staff to ensure the successful completion of projects with OHT clients on time and on budget.
• Provide advice to the Executive Director on internal OMD capacity, helping to guide decision making and planning at EMT as OMD’s consultancy work with OHTs grows.
• Develop and manage strong client and partner relationships core to OMDs reputation and the development of new products that provide value to clinicians.
• Monitor team activities to ensure that proposal work is progressing as planned, targets are met and that all engagements are documented according to agreed guidelines and expected quality standards.

Requirements that are important to us:

• Degree in Health Services, Business Administration or related field, or an equivalent combination of work experience and education.
• A minimum of fifteen (15) years of progressive experience in a healthcare role, clinical practice role, manager role, particularly related to clinical workflow process redesign and practice processes using EMRs in a community practice setting and senior management experience.
• Strong project management and business analyst skills and experience with practice change management initiatives.
• Excellent interpersonal and communication skills with demonstrated ability to build rapport and work with multiple stakeholder groups. Demonstrated customer service orientation.
• Excellent communication skills (verbal and written).
• Demonstrated impact and influence, relationship building, proven leadership, interpersonal and team-building skills.
• Excellent coaching/facilitation skills and strong conflict resolution skills.
• Highly flexible and comfortable working in a fast-paced, high-profile environment.
• Travel throughout Ontario periodically.

Benefits we think you'll like:

• Fun, friendly, and dynamic work environment with a passion for digital health.
• Remote working model.
• Participation in our discretionary bonus program, in accordance with our policy.
• Matched defined contribution pension plan.
• Comprehensive health, dental and vision plans, with 100% employer-paid premiums.
• Extended mental health coverage.
• Maternity and parental leave top-up programs.
• Short-term and long-term disability programs.
• Employee/family assistance programs.
• Professional development opportunities.
• Two (2) annual paid volunteer days to contribute to causes that matter to you.
• One (1) annual floater day.
• Base salary range of $122,676- $150,000 annually; final compensation offered will be determined based on experience, skill set, education, training, and internal equity.
• Fantastic opportunity to grow within the team and throughout the organization.
• An organization recognized as one of the Best Places to Work in Canada for 2025 by HRD Canada.

How to Apply:

We are excited to share this opportunity, which is for a newly created position on our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

Interested candidates are invited to apply online through our careers page. Applications will be considered until January 9, 2026 at 4 pm.

For further information, visit our website at www.ontariomd.ca. We regret that only those selected for an interview will be contacted. OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

We continue to encourage staff to follow the Public Health recommendations and stay up to date with their vaccinations.

All recruiting activities including interview and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays.