Director of Operations

Schlegel Villages; Kitchener; On-site; CAD 100,000 - 125,000; Full time

Job summary

A family-owned elder care organization is seeking a Director of Operations to enhance resident quality of life and ensure operational efficiency. This pivotal role involves regional leadership across multiple Villages, with a focus on mentorship, regulatory compliance, and financial sustainability. The ideal candidate is a purpose-driven leader with significant experience in health or social services and a commitment to fostering a supportive team culture. The organization emphasizes employee growth and offers competitive compensation and benefits.

Benefits

Competitive salary

Growth and development opportunities

Health benefits and retirement savings

Scholarships and financial support programs

Qualifications

• Experience in health or social services leadership for at least 3 years.
• Knowledge of long-term care home administration is an asset.

Responsibilities

• Provide operational oversight for multiple Villages.
• Monitor performance metrics for continuous improvement.
• Coach General Managers in various operational aspects.
• Ensure compliance with sector regulations.
• Foster a supportive and people-focused culture.

Skills

People-centered leadership

Trust building

Integrity

Effective communication

Strategic thinking

Education

Post-secondary degree (3 years or more)

Post-secondary diploma in health or social services (2 years)

Tools

HR policies knowledge

Fiscal management knowledge

Job description

Job Details

Schlegel Villages is excited to introduce a newly created leadership opportunity designed to support and elevate the performance of our Villages. The Director of Operations role is a pivotal position responsible for enhancing resident quality of life through compassionate, resident-centered care, while also ensuring operational efficiency and strategic alignment. With a focus on mentorship, regulatory compliance, financial sustainability, and team development, this role empowers leaders to make a meaningful impact across our Villages. If you are a purpose-driven leader with a passion for people, a strong sense of accountability, and a deep commitment to our values and mission, we invite you to apply. We are actively recruiting to fill four Director of Operations positions, supporting our East or West regions.

How Schlegel Villages Supports Our Team Members

• Competitive salary, and benefits;
• Significant opportunities for Growth and Development: Our Leaders come from within;
• Ongoing Team Member Appreciation incentives and generous rewards and recognition;
• Extended Health Benefits & Retirement Savings;
• Individualized Assistance for Team Member Education and Development;
• Loans and Scholarships to help our team members realize their greatest potential;
• Financial Hardship Support Program: Wilfred Schlegel Hope Fund;
• A Unique Family Culture: Every Person in Every Village is a branch of our Family Tree

Our New Director Of Operations Will

• Provide regional leadership and operational oversight to multiple Villages, ensuring alignment with organizational goals.
• Monitor performance metrics (occupancy, financial results) to drive continuous improvement.
• Coach and develop General Managers in finance, people leadership, clinical operations, and sales.
• Ensure compliance with RHRA, MLTC, and all sector regulations.
• Foster a people-focused culture that supports talent development and embodies organizational values.
• Lead budgeting and strategic planning to support financial sustainability.
• Partner with teams to drive occupancy and promote lifestyle services across retirement and long-term care.
• Support labour relations and HR processes, including hiring, training, grievances, and retention.
• Build strong relationships with internal stakeholders and external sector partners to achieve shared goals.

Key Competencies Required Of The Director Of Operations

• People-centered leader who mentors, develops, and empowers others.
• Builds trust and strong team culture by leveraging individual strengths.
• Demonstrates integrity and fosters authentic, respectful relationships.
• Communicates clearly, listens actively, and inspires through effective storytelling.
• Encourages collaborative decision-making and shared accountability.
• Models lifelong learning, self-awareness, and continuous improvement.
• Applies strategic and critical thinking to navigate challenges and support sustainable operations.
• Leads change effectively, removing barriers and resolving conflicts.
• Possesses strong operational knowledge, including HR policies, fiscal management, and relevant sector regulations (e.g., FLTCA, RHRA).

Education And Experience Requirement

• Post-secondary degree from a program that is a minimum of three (3) years in duration or post-secondary diploma in health or social services from a program that is a minimum of two (2) years in duration
• Have at least three (3) years of leadership experience in the health or social services sector or if in another sector, has completed a program in long-term care home administration, considered an asset.

At Schlegel Villages we are redefining elder care through innovation, Village design and culture change, but we know the key to our Village success, and our residents’ satisfaction, is YOU and our teams. We aspire to provide all members of our communities, including team members, with a life enriching experience. We are family owned and operated and we take our mission seriously: “to provide holistic health care in a home environment, located within an internal neighbourhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident”. Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with the hiring leader. Equity, diversity and inclusion are ingrained within the Schlegel Culture, and our Villages are more welcoming, open-hearted and vibrant because of it. Each Village is strengthened by the unique lived experience of every person connected to it. Everyone is included and respected in their spirituality, cultural diversity and individuality. Regardless of ability, heritage or cultural roots, our people are embraced, just as they are, and we celebrate and support life purpose within the community.