Director of Homebuyer Experience

MHB Group; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A prominent real estate developer in downtown Toronto seeks a Director of Customer Service to enhance customer experience and lead a team. This role involves overseeing customer journeys, developing service processes, and collaborating with various departments. Ideal candidates will have leadership experience in customer service, strong knowledge of TARION Warranty, and excellent communication skills. Competitive compensation and benefits are offered, along with the chance to shape a key department.

Benefits

Competitive compensation

Benefits

Collaborative work environment

Qualifications

• Proven leadership experience in customer service, ideally in residential real estate.
• Strong understanding of TARION Warranty and PDI processes.
• Ability to set up teams, processes, and procedures from scratch.

Responsibilities

• Lead the customer service team and set high standards for performance.
• Oversee the customer journey from purchase to post-occupancy.
• Develop and implement customer service processes.

Skills

Leadership in customer service

Understanding of TARION Warranty

Problem-solving skills

Communication skills

Data-driven mindset

Job description

A prominent real estate developer in downtown Toronto seeks a Director of Customer Service to enhance customer experience and lead a team. This role involves overseeing customer journeys, developing service processes, and collaborating with various departments. Ideal candidates will have leadership experience in customer service, strong knowledge of TARION Warranty, and excellent communication skills. Competitive compensation and benefits are offered, along with the chance to shape a key department.