Director of Client Success & Growth

Jumpfactor; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading digital marketing agency in Toronto is seeking a Director of Client Services to oversee Account Managers and enhance client satisfaction. This leadership role requires a minimum of 8 years of experience in account management, with a strong focus on KPIs and revenue growth. The ideal candidate will have a passion for people management and proven success in driving performance. Join a dynamic team committed to strategic growth and innovation.

Benefits

Competitive compensation package

Access to paid training and courses

Performance-based bonuses

Paid social events

Weekly learning programs

Qualifications

• Min. 8+ years experience with 4+ years hands-on account management.
• Experience managing teams of 7+ direct reports required.
• Proven history of achieving KPIs and revenue targets.

Responsibilities

• Oversee client relationship approach executed by Account Managers.
• Own and maintain client churn and retention strategies.
• Define and oversee ROI targets for campaign performance.

Skills

People management

Client relationship skills

Performance management

SEO knowledge

Account management

Analytical skills

Job description

A leading digital marketing agency in Toronto is seeking a Director of Client Services to oversee Account Managers and enhance client satisfaction. This leadership role requires a minimum of 8 years of experience in account management, with a strong focus on KPIs and revenue growth. The ideal candidate will have a passion for people management and proven success in driving performance. Join a dynamic team committed to strategic growth and innovation.