Director of account digital trust and security - Online Services

Ubisoft Entertainment; Montreal; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A leading video game company based in Montreal is seeking a Director of account digital trust and security to lead strategic initiatives ensuring a seamless player experience, mitigating risks, and enhancing security compliance. The ideal candidate will have substantial experience in digital security management and strong leadership capabilities to collaborate effectively across departments. This role plays a crucial role in maintaining the health of the player account ecosystem and preventing fraud.

Qualifications

• Proven experience in digital trust and security management.
• Strong leadership skills to lead cross-functional teams.
• In-depth knowledge of regulatory and privacy compliance.

Responsibilities

• Lead the digital trust and security strategy for player accounts.
• Ensure compliance with regulatory requirements and privacy standards.
• Monitor the account ecosystem to anticipate crises and drive best practices.

Job description

Overview

The Director of account digital trust and security leads the team that drives Ubisoft’s digital trust and security strategy for player accounts. This role is critical to ensuring a secure, trustful and seamless player experience while mitigating reputational and regulatory risks for the company. The incumbent and their team are accountable for the overall health of the player account ecosystem. They define, implement and operate ongoing initiatives that ensure regulatory and privacy compliance while optimizing player access to their accounts and the ability to combat account fraud (theft, takeover, economic fraud, etc.). They monitor the account ecosystem to anticipate crises and champion accessibility, quality of service, and enforcement of account-related policies while leading the player account security awareness programs. By leading cross-functional collaboration with teams and industry stakeholders, the Director ensures consistency, fairness, and impact across Ubisoft systems, rules, and operations, enabling faster decision-making and a proactive approach to prevent crises and protect players and Ubisoft.