Director – Business Management, Global Markets Sales

RBC; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

A leading Canadian bank in Toronto is seeking a Director to support the Head of Canadian Sales in Global Markets. The role involves optimizing financial performance and managing operational risks while contributing to global initiatives. The ideal candidate has a strong capital markets background, excellent communication skills, and experience with client lifecycle management. This full-time opportunity offers a collaborative work environment with a commitment to diversity and inclusion.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for career development

Qualifications

• Capital Markets background with understanding of products and operational processes.
• Track record of providing innovative solutions in a front office setting.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Support financial performance and operational effectiveness.
• Drive client segmentation and establish business plans.
• Partner with technology to enhance applications and workflows.

Skills

Excellent Communication

Analytical and Presentation skills

Self-motivated

Strong attention to detail

Education

Educated to degree level

Tools

Excel

PowerPoint

Job description

Job Description

What is the opportunity?

• A Director level candidate is required to support the Head of Canadian Sales in Global Markets and their Operating Committee.
• The role reports into Sales Business Management, with accountability to help drive improved performance and operational effectiveness, as well as a proactive approach to controls and risk management. The successful candidate will also be expected to contribute to global and cross divisional initiatives as needed.

Global Sales Business Management responsibilities breakdown into four broad categories:

• Client & Sales Analysis – providing insightful and actionable insights, including early intervention on issues and replication of wins
• Client Relationship Management – driving client segmentation and ensuring client business plans are established, tracked & executed
• Client & Sales Infrastructure – develop and deliver with functional partners (namely Client Technology and BCS)
• Sales Management & Strategy – develop client segment strategies, associated resources plans, and conduct periodic deep dives / reviews

What will you do?

• Support the strategy to optimise financial performance, operational effectiveness, infrastructure, regulatory readiness, risk management and the control
• Support Sales with financial planning, forecasts and cost optimisation
• Partner with Client Technology in order to evolve applications and workflows; Client Intelligence to improve CV reporting
• Support regional processes, initiatives and business continuity plans as required
• Support Sales with client lifecycle management, including KYC
• Develop Sales KPIs and scorecards with Sales Heads
• Work in close coordination with Product Business Managers as required on various projects and new business proposals
• Act as a liaison between Front Office and internal support partners including Finance, BCS, GRM, QTS, Compliance, Legal, Internal Audit and Human Resources
• Manage remediation of issues arising from operational risk events, internal audits, Compliance reviews, regulator visits and those self-identified
• Ensure new staff are onboarded appropriately and in line with all Compliance and regulatory requirements
• Manage assigned approvals including invoices, CMACs, expenses and procurement
• Act as cover, support to other Business Managers globally
• Proactively identify operational risks / control deficiencies in the business and support remediation efforts
• Escalate operational risk events, control deficiencies and any other risks that you identify to management and the relevant risk and control functions promptly
• Support with Talent management /development activities, such as promotions, succession planning, org / structure changes, people development plans, performance

What do you need to succeed?

Required

• Capital Markets background with good knowledge of products, business risks and operational processes
• Educated to degree level
• Excellent Communication, Written, Analytical and Presentation skills
• High level of exposure dealing with front office staff and track record of providing innovative and effective solutions

Preferred

• Economics, math or accounting background
• Knowledge of AI/Macros/VBA

Behavioral

• Self-motivated, innovative, and adaptable
• Team player and ability to work with & co-ordinate many people
• Good interpersonal skills
• Strong attention to detail
• Strong people skills and understanding of how to successfully interact with other groups
• Ability to prioritize in a dynamic, fast-paced environment
• Excellent written and verbal presentation abilities

Technical

• Knowledge of financial products
• Data management and processing/streamlining capabilities
• Financial analysis
• Good with Excel and PowerPoint applications

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Additional Job Details

Address:ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:Toronto

Country:Canada

Work hours/week:37.5

Employment Type:Full time

Platform:CAPITAL MARKETS

Job Type:Regular

Pay Type:Salaried

Posted Date:2025-12-23

Application Deadline:2026-01-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.