Director, AI Business Solutions

Softchoice; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

An IT solutions provider in Toronto is seeking a Director of AI Business Solutions to drive innovation and transformation for customers using Microsoft AI technologies. This role involves leading strategy development, managing cross-functional teams, and fostering a culture of engagement and learning. Ideal candidates will have over 10 years of experience in technology services and proven leadership skills. Competitive benefits and a commitment to inclusion make this an attractive opportunity.

Benefits

Competitive benefits

Flexible work schedule

Inclusive culture

Award-winning workplace

Qualifications

• At least 10 years’ experience in technology professional services.
• Experience with the Microsoft Partner ecosystem.
• Proven experience coaching and managing teams.
• Strong understanding of cloud and data best practices.
• Demonstrated ability to lead cross-functional collaboration.

Responsibilities

• Drive modernization using Microsoft AI Business Solutions.
• Lead development and execution of AI adoption roadmap.
• Transform customer experiences with AI interactions.
• Manage financial performance and operational excellence.
• Foster a culture of learning, innovation, and inclusion.

Skills

Microsoft AI Business Solutions expertise

Team leadership

Cross-functional collaboration

Excellent communication skills

Data analysis

Education

Bachelor's degree in a related field

Advanced degree preferred

Job description

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Company: Softchoice

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

Position Overview

The Director, AI Business Solutions leads the strategy, development, and advancement of solutions leveraging Microsoft’s AI Business Solutions — including Copilot and Collaboration. This role is pivotal in driving transformation for customers, shaping methodologies, developing best practices, and ensuring the successful adoption and integration of Microsoft AI Business Solutions offerings. The Director will collaborate cross-functionally with Sales, Solutions, Marketing, and Engineering to deliver innovative solutions and business outcomes.

Impact You Will Have

• Drive the modernization and secure transformation of customer workforces and workflows using Microsoft AI Business Solutions.
• Lead the development and execution of a comprehensive roadmap for AI adoption within our customer base.
• Transform customer experiences with personalized, intuitive AI interactions.
• Position the organization as a go-to partner for Microsoft-led innovation and transformation.

What you’ll do:

• Develop and execute the strategy for Microsoft AI Business Solutions, aligning with organizational goals and market trends.
• Lead the team through the creation and execution of offerings and enablement plans for AI Business Solutions.
• Be accountable for the financial performance, growth strategy, and operational excellence of the AI Business Solutions practice.
• Oversee continuous improvement programs to empower users and maintain engagement.
• Bring thought leadership on industry trends and advancements to continuously improve offerings.
• Coordinate the development, documentation, and improvement of methodologies and best practices for Microsoft AI Business Solutions.
• Support the creation and evolution of solution offerings, acting as “Customer Zero” for new technologies.
• Provide technical leadership for strategic opportunities.
• Ensure consistency and quality across all initiatives, collaborating with architects, engineers, and product managers.
• Manage a team of professionals, setting priorities and overseeing workstreams.
• Foster a culture of learning, innovation, and inclusion.
• Conduct personal development planning for team members, supporting career growth and alignment to organizational goals.
• Champion internal enablement and cross-functional collaboration.
• Build and nurture relationships with key customers and partners, acting as a trusted advisor for their AI transformation journeys.
• Collaborate with Microsoft and partner organizations to co-create solutions and drive joint success.

Compliance, Governance & Risk Management

• Ensure compliance with Microsoft partnership obligations and manage risk where appropriate.

What you’ll bring to the table:

• At least 10 years’ experience in technology professional services, with a focus on Microsoft AI Business Solutions (Copilot, Collaboration).
• Experience working with the Microsoft Partner ecosystem for co-selling and joint GTM efforts.
• Proven experience coaching and developing direct reports and managing diverse teams.
• Strong understanding of cloud and data best practices, including governance, architecture, and operations.
• Demonstrated ability to lead cross-functional collaboration and drive performance.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to analyze and interpret data to drive decision-making.
• Bachelor’s degree in a related field; advanced degree preferred.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success.
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other.
• Flexibility: Plan your workdays in a way that suits you best.
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years.
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self.
• Competitive Benefits: Benefit from competitive perks that start on day one.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [e-mail]. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID:7091
EoE/Vet/Disability