Dining Room Manager

Sonora Resort; Area B (Discovery Islands/Mainland Inlets); Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A luxury all-inclusive resort in the Discovery Islands is seeking a Dining Room Manager to lead fine dining operations. This role demands delivering exceptional service in a fast-paced environment while managing a dedicated team. Key responsibilities include optimizing guest experiences, overseeing staff training, and ensuring high service standards. The position offers a blend of remote and onsite work throughout the year, providing a unique opportunity for those who love the outdoors. Requires 4+ years in a leadership role and a relevant degree or diploma.

Benefits

Gratuities

Dental insurance

Free food & snacks

Health insurance

Complimentary lodging during operational season

Qualifications

• 4+ years of Food & Beverage leadership experience.
• Legal authorization to work in Canada.
• Fluency in English; second languages are an asset.

Responsibilities

• Deliver fine dining experiences and align service standards.
• Manage reservations, floor plans, and guest hosting.
• Coordinate with kitchen and event staff for service execution.

Skills

Food & Beverage leadership experience

Fine dining service knowledge

Leadership skills

Excellent communication skills

Proficiency with MS Office

Education

Degree in Hotel or Restaurant Administration

Job description

Benefits

• Gratuities
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Wellness resources

Benefits

• Competitive salary and comprehensive extended health and benefits package.
• A remote work policy in the pre-season, with the option to work from home up to 3 weeks per month during the non-operational season (No remote work during the operational season).
• Opportunities for training, professional development and career advancement
• Accommodation: Complimentary private lodging at Sonora Resort during our operational season. Staff are required to leave the island on their scheduled non-working days and are responsible for securing accommodation and further transportation thereafter.
• Meals: complimentary meals, snacks, and non-alcoholic beverages from our staff kitchen during operational season.
• Transportation: Water taxi transportation from Campbell River to/from the resort for scheduled work shifts. Transportation to Richmond by flight for scheduled days off may also be available.
• Staff amenities: Staff fitness facility, staff lounge area and hot tub access. Complimentary wifi, cable TV, mini fridge, and internet calling in each staff room.
• Opportunities to enjoy marine activities when available, as well as access to many outdoor activities including hiking trails, trout pond fishing, and Florence Lake at the resort during leisure time.
• Staff and Management social events are planned throughout the year.
• Island Currents Spa: 25% discount on spa services and retail products
• Gift Shop: 25% discount on gift shop items
• Employee Discount Privilege: Special room rate for your immediate family members at Sonora Resort. Special discounted rates for yourself at other Relais & Chateaux properties around the world.

We are hiring a Dining Room Manager to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Châteaux Resort, in the unspoiled wilderness of British Columbia. Our staff have a passion for delivering an exceptional service experience for our guests and enjoy working in a fast-paced, dynamic and beautiful environment. Working at Sonora Resort, a Relais & Châteaux property, means you are part of a team of passionate professionals focused on working together to deliver an exceptional hospitality experience. Advance your career and grow professionally under the Relais & Châteaux brand alongside a dedicated management team and dynamic seasonal staff. The Sonora lifestyle is unique and exciting, well-suited to those who love exploring the outdoors and working in an environment where every day presents new challenges and opportunities for growth. Sonora Resort is a remote location located in the Discovery Islands of British Columbia. During the pre-season (February to mid-April), this position offers a hybrid work-from-home schedule, with one pre-determined shift (5–10 days) per month required working onsite at Sonora Resort, and the option to work from home for the remainder of the month. During the operational season from mid-April to mid‑October, the Dining Room Manager will work on site at the Resort in shift work rotations. We are seeking a start date onsite at Sonora Resort on February 9th 2026.

Summary of Responsibilities

The Dining Room Manager is responsible for delivering exceptional fine dining experiences while ensuring all service standards align with Relais & Châteaux expectations. Reporting to the General Manager and working collaboratively with the Executive Chef, this role provides leadership and operational oversight of all dining room operations, including staff training, guest service excellence, and revenue optimization, ensuring every service meets the exacting standards of luxury hospitality excellence. Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

Daily Operations

• Set expectations and hold restaurant leadership team accountable for demonstrating desired service behaviors in accordance with Relais and Châteaux expectations.
• Manage reservations, floor plans, guest hosting and seating to optimize service flow and guest experience.
• Conduct all administrative work, including scheduling, inventory control, purchasing processes, maintenance logbooks, POS programming and reporting, opening/closing duties, and checklists.
• Ensure regular, ongoing communication across all food and beverage operations through pre-shift briefings, team meetings, and coordination of detailed guest dietary requests. Maintain effective working relationships with all colleagues and departments.
• Work closely with the Executive Chef and Sous Chefs in executing daily service and coordinate with the Event Manager to execute all special event requirements, including menus, floor plans, off‑site catering, meeting room F&B, and BEO tasks. Oversee all special events and off‑site setups and teardowns.
• Deliver comprehensive beverage and wine programs in collaboration with the Wine Sommelier, ensuring quality and guest satisfaction. Manage liquor ordering and inventory control for the main dining room and all secondary locations, including guest rooms and snack shack.
• Work closely with the Wine Sommelier to ensure the wine program is specific to the restaurant, tailored to the concept and cuisine and represents quality and guest satisfaction in accordance with established policies and procedures.
• Coordinate with relevant departments to ensure timely delivery of food and beverage related room amenities.
• Assist with guest profiles and preferences in the resort's CRM system to enhance personalization and service delivery.
• Optimize revenue and control costs by monitoring productivity, revenues, and expenses to drive department profitability.
• Ensure front and back of house cleanliness is kept to the highest of standards.
• Inventory management and control using the resort’s PMS system.

People Management and Training

• Follow effective employee relations practices including behavioral interviewing, supporting all in‑house training, maintaining professional supervision of all employees, scheduling hours in a fair and equitable manner, evaluating performance on a timely basis and following all progressive discipline and documentation guidelines.
• Recruit and evaluate employees on a timely basis to meet continual recruitment goals ensuring they are honest, fair and accurate.
• Ensure proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands.
• Develop and implement comprehensive training programs including effective onboarding for new staff, professional development for experienced team members, menu composition education for changing offerings, and coaching on professional selling skills.
• Provide supervision, direction, and leadership to achieve department goals. Delegate tasks fairly and equitably, encourage teamwork, and maintain professional oversight of all employees.
• Uphold professional management standards and company policies, demonstrating a service‑oriented approach and positive leadership that reflects Sonora Resort.

Qualifications

• Must be legally authorized to work in Canada and fluent in English. Second languages are an asset.
• 4+ years Food & Beverage leadership experience, preferably in a senior role of responsibility.
• Degree or diploma in Hotel or Restaurant Administration or related field an asset.
• Thorough understanding of the operations of fine dining restaurants; experience in a live‑in resort environment is preferred.
• Exacting standards relating to food, quality, wine pairings and presentation.
• Comprehensive knowledge of Wine, Spirits and Alcohol; WSET certification considered an asset.
• Serving it Right, Food Safe Level 1 certification required.
• Previous serving experience in a fine dining establishment considered an asset.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong leadership skills to coach, influence and motivate team.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency with MS Office suite and Outlook; experience with POS systems an asset.
• Must be fluent in English, second language an asset.
• First Aid certificates are an asset.

Resort Life

• Shift work is required during resort operational season; comprised of 10 working days and 4 non‑working days, subject to change during peak season; Managers are expected to be flexible in their scheduling to meet the needs of the business.
• During the non‑operational season, the Dining Room Manager will be required to work one pre‑determined shift per month onsite at Sonora Resort. During the other weeks of these pre‑season months we offer the option of remote work in keeping with Sonora's Remote Work Policy. Remote work is NOT an option during the operational season (mid‑April to mid‑October).
• Shift work may include evenings, weekends and holidays.
• Staff are required to leave the resort on their scheduled non‑working days and are responsible for securing accommodation and further transportation thereafter.

APPLY TODAY

Sonora Resort is an equal opportunity employer that aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

We wish to thank all applicants; however, due to the volume of applications we will only be contacting short‑listed candidates. No telephone inquiries please. Be advised, Sonora Resort does not use third‑party recruitment services.

Please be aware that Sonora may collect, use, and/or disclose your personal information (including the information in this application or related information) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.