Desktop Support Specialist

Avanciers Inc.; Chatham; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading IT services provider is looking for a skilled Desktop Support Engineer to join their team in Chatham, ON. The candidate will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations for users. With a strong background in desktop support and excellent customer service skills, applicants should have 5-6 years of relevant experience and hands-on knowledge of Windows and IT tools. This is a full-time onsite position.

Qualifications

• 5-6 years of experience in Desktop Support / IT Support / Technical Support roles.
• Strong knowledge of Windows 10/11, Active Directory, and O365 administration.
• Hands-on experience with installation, configuration, and troubleshooting of hardware and software.

Responsibilities

• Provide Level 1/Level 2 technical support for desktops and laptops.
• Install, configure, and troubleshoot Windows OS and business applications.
• Manage service requests and incidents using ITSM tools.

Skills

Problem-solving skills

Excellent customer service

Windows environments

IT support tools

Remote support tools

Tools

ServiceNow

Jira

Remedy

Job description

Avanciers is seeking a highly skilled Desktop Support for an exciting opportunity with one of our Fortune 500 clients, based in Chatham, ON.

Position: Desktop Support

Location: Chatham, ON - Onsite

Employment Type: Fulltime

Job Summary

We are seeking a skilled Desktop Support Engineer to provide technical support, troubleshoot hardware/software issues, and ensure smooth IT operations for end users. The ideal candidate will have strong problem‑solving skills, excellent customer service, and hands‑on experience with Windows environments, hardware configuration, and IT support tools.

Key Responsibilities

• Provide Level 1/Level 2 technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot Windows OS, Microsoft Office/O365, VPN, and other business applications.
• Support hardware components including RAM, HDD/SSD, network adapters, monitors, and peripherals.
• Diagnose and resolve issues related to network connectivity, user accounts, profiles, and system permissions.
• Perform system upgrades, patch installations, and routine maintenance activities.
• Assist in onboarding/offboarding activities: device setup, user account creation, access provisioning.
• Manage and resolve service requests and incidents using ITSM tools (ServiceNow, Jira, Remedy, or similar).
• Ensure compliance with organizational IT security policies and data protection standards.
• Maintain asset inventory, documentation, troubleshooting steps, and knowledge base articles.
• Coordinate with infrastructure, network, and security teams for escalations and cross‑team issues.

Required Skills & Qualifications

• 5-6 years of experience in Desktop Support / IT Support / Technical Support roles.
• Strong knowledge of Windows 10/11, Active Directory, O365 administration, and standard desktop applications.
• Experience with installation, configuration, and troubleshooting of hardware and software.
• Familiarity with networking basics (TCP/IP, DNS, DHCP, Wi‑Fi).
• Hands‑on experience with remote support tools (TeamViewer, AnyDesk, SCCM, RDP, etc.).
• Excellent communication, customer service, and ticket‑handling skills.
• Ability to prioritize tasks and work efficiently under minimal supervision.