CUSTOMER SUPPORT CO-ORDINATOR

Parke Lane People LTD; Wheatley; On-site; CAD 52,122 - 55,845; Full time

Benefits offered by this job

Free parking

Future progression opportunities

Job summary

Parke Lane People LTD is seeking a Customer Support Co-ordinator based in Wheatley, Ontario. The role includes managing client communication and workflow, ensuring timely invoicing, and effectively solving client queries.

Candidates should be confident communicators, skilled in time management, and adaptable under pressure. The position offers a competitive salary of £28,000 to £30,000 plus benefits.

Qualifications

• Confident communicator on the phone and in writing.
• Highly organized with strong time management skills.
• A genuine team player who is approachable and positive.

Responsibilities

• Manage daily operations and workflow efficiently.
• Handle inbound client communication with professionalism.
• Ensure accurate invoicing and administration.
• Resolve client queries and liaise across teams.
• Support technical colleagues and contribute to team culture.

Skills

Communication

Time management

Problem-solving

Teamwork

Adaptability

Job description

Customer Support Co-ordinator

Wheatley, Oxfordshire | Full-Time | 28-30k plus benefits

Are you a people person who thrives in a busy, fast-paced environment?

We're looking for a confident, organised, and client-focused Customer Support Co-ordinator to join a specialist, precision-led business based near Wheatley, Oxfordshire. This is a pivotal role sitting at the very heart of the operation — the kind of job where your energy, attitude, and attention to detail genuinely make a difference every single day.

The Role

You'll be the central point of contact between a highly skilled technical team and a loyal, professional client base. No two days are the same, and you'll need to be someone who embraces that. Your core responsibilities will include:

• Case and workflow management— keeping daily operations running smoothly and efficiently
• Client communication— handling inbound calls and written correspondence with professionalism and warmth
• Invoicing and administration— accurate, timely, and detail-focused
• Problem-solving— responding to client queries and liaising across teams to find swift resolutions
• Collaborative working— supporting technical colleagues and contributing to a positive, productive team culture

What We're Looking For

You don't need a specific industry background — what matters far more is your attitude and your ability to deliver outstanding service. You'll be a natural fit if you are:

• A confident, warm communicator — on the phone and in writing
• Highly organised with strong time management skills
• A genuine team player who is approachable and positive
• Adaptable and calm under pressure
• Focused and detail-oriented

Why Join?

This is a business that takes real pride in the quality of what it delivers. You'll be joining a professional, close-knit team within a growing, European-scale organisation — with the warmth and culture of a local, community-rooted business. Based just outside Oxford, the role offers easy access from across Oxfordshire and into Buckinghamshire.

What's On Offer?

A vibrant and fast paced working environment, with the opportunity for future progression. A base salary of 28-30k plus benefits and free parking.