Customer Service Specialist

ARCC CONSULTING LIMITED; Surrey; Hybrid; CAD 43,428 - 53,079; Full time

Benefits offered by this job

Office-based training

Hybrid work arrangement

Company pension

Job summary

ARCC CONSULTING LIMITED in Surrey is seeking a Customer Service Specialist for a hybrid role (3 days in the office, 2 days WFH after an initial training period). The position starts with a comprehensive 12-week training programme and focuses on responding to pension-related queries from customers and Financial Advisers.

Ideal candidates have office-based customer service experience, preferably within Financial Services, Banking or Insurance, and are confident on the phone with the ability to

Qualifications

• Office-based customer service experience, ideally in a call centre setting or within Financial Services/Banking/Insurance
• Confident and enthusiastic on the phone; able to multi-task
• Willing to learn and develop within a long-term career

Responsibilities

• Provide first-line support to customers and Financial Advisors via phone and email
• Handle queries on pension products and guide customers to self-service tools
• Resolve issues promptly while escalating potential risks or vulnerable situations when needed

Skills

Customer service

Phone support

Financial services knowledge

Job description

Job Title/Location:

Customer Service Specialist, Surrey & WFH

Salary:

£25,700 + average bonus c. £1,500 + pension contribution to £3,340

Office/WFH:

3 days office + 2 days WFH after initial office-based training period

Requirements:

A phones-based customer service background within a corporate setting. Ideally this experience would be within Financial Services, Banking or Insurance, but all sectors considered

Role Snapshot:

Responding to queries from customers regarding their pensions. An intake role into the business from which people progress within this function or transfer into other areas of the company. The role starts off with an in-depth, 12-week training programme.

We cannot stress highly enough how good an opportunity this is for those with ambition that want to learn & develop. If you have some corporate customer service experience under your belt, this is a superb chance to really kick-start a long-term career within the UK’s biggest sector.

The Company/Team:

For years, this company has built a great reputation for developing people. The Customer Service Teams proactively resolve incoming telephone, letter and email queries from Financial Advisers and direct customers. This is not a high call volume/sales-type call centre post, the focus is purely query resolution and on providing the best customer service possible.

The Role:

The first 12-weeks will focus on your training, thereafter, your main responsibilities will include:

• Providing first-line support to customers & Financial Advisors via phone, email/correspondence
• Handle queries on pension products, guiding customers on tools & resources to empower self-service
• Resolve issues efficiently, ensuring all interactions are handled in a timely manner with a quality of response that continually exceeds the customers' expectations - escalating potential risks or vulnerable customer situations when needed

Skills / Experience Required:

For these Customer Service Specialist roles, you should have office-based customer service experience, ideally within a call centre setting or generally within Financial Services, Banking or Insurance, although any sector will be considered. You should be confident & enthusiastic on the phone and able to multi-task. Our client is really keen on people whoWANT TO LEARN.

Additional Information:

The salary for this Customer Service Specialist role is £25,700 with average bonus c. £1,500 and company pension contribution from the company to £3,340. There is an excellent benefits package and great opportunities to develop. Whilst there is WFH flexibility, ideally our client wants to focus on people based within commuting distance of Sutton/Epsom/Redhill areas.