Customer Experience Coordinator

Techo-Bloc; Longueuil; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Performance bonuses

Competitive salary

Job summary

A leading construction materials firm in Longueuil is seeking a dedicated support coordinator who will connect clients, internal teams, and field staff. In this role, you will manage client requests, coordinate with internal teams, and schedule field technicians for on-site visits. The ideal candidate will be bilingual in French and English, possess strong organizational skills, and have experience in customer service or coordination. Join a team that values responsiveness and solution-driven solutions.

Qualifications

• Strong organization and prioritization skills.
• Clear communication and problem-solving mindset.
• Ownership and follow-through.

Responsibilities

• Coordinate with clients and internal teams.
• Manage end-to-end complaint resolution.
• Schedule field technicians for on-site visits.

Skills

Organization skills

Communication skills

Problem-solving mindset

Team-oriented attitude

Tools

Microsoft Office

ERP systems

Job description

Salary: $60,000–$70,000 (based on experience)
Schedule: Monday to Friday | 8:00 AM – 5:00 PM

This is not an admin role.
You’re at the center of the action — connecting clients, internal teams, and field staff.

Job Description

What You’ll Do

You’ll be the main coordination point between clients, internal teams, and field service staff.

• Support & Coordination
  • Respond to client requests and manage support cases (warranty and non-warranty)
  • Coordinate with Sales, Customer Service, and Finance to resolve issues
  • Manage end-to-end complaint resolution
• Field Team Support
  • Schedule field technicians for on-site visits and installations
  • Coordinate timelines with internal teams and sales reps
  • Approve timesheets and manage basic field inventory

A Day in the Life

You’ll split your time between client support, field scheduling, and internal coordination.
Priorities shift quickly — you stay organized, responsive, and solution-driven. Over time, you’ll gain exposure to multiple departments and become a key player in daily operations.

Qualifications

• Strong organization and prioritization skills
• Clear communication and problem-solving mindset
• Ownership and follow-through
• Team-oriented attitude

Requirements

• Bilingual (French & English) — to support teams and clients across North America
• Comfortable with Microsoft Office
• ERP experience (asset, training provided)
• Customer service or coordination experience (asset)

Additional Information

Why People Love Working Here

• $60K–$70K salary + performance bonuses