Customer Service Consultant

ARCC CONSULTING LIMITED; Surrey; Hybrid; CAD 46,939 - 49,755; Full time

Benefits offered by this job

Annual bonus

Pension

Free car parking

Professional study sponsorship

Job summary

ARCC CONSULTING LIMITED is recruiting a Customer Service Consultant for a role based in Epsom, offering a hybrid pattern with three days in the office and two at home. You will act as the first point of contact for prospective customers and brokers, providing information on products and services.

The salary ranges from £25,000 to £26,500 per year, plus a potential bonus of around £1,000 and a pension. Training is office-based and the role emphasises first-class service without advising clients.

Qualifications

• Telephone-based experience in any sector is acceptable.
• Recent graduates, school leavers and those returning to work may be considered.
• Good MS Office experience and attention to detail in a fast-paced environment.

Responsibilities

• Liaise with new and prospective customers and intermediaries.
• Answer queries and detail product benefits without giving financial advice.
• Promote services and carry out market research as required.
• Issue literature, illustrations and application forms.
• Follow up enquiries and contact existing mortgage customers.

Skills

Telephone-based experience

Tools

MS Office

Job description

First class company to work for, genuine chance for people to develop within this customer service function or within several specialist teams in other areas of the business.

Job Title/Location: Customer Service Consultant, Epsom/WFH

Salary

£25,000 - £26,500 + bonus adds c.£1,000 + pension

Office/WFH

Average working week is 3 days office, 2 days WFH. Training is 100% office based

Requirements

Telephone-based experience & open to recent graduates, school leavers & those returning to work. Ideally some previous experience in Financial Services, Insurance or Banking

Role Snapshot

Liaising with new/prospective customers, answering queries, detailing product benefits with approx. 10-20% of your time focusing on administration

The Company

Our client is a highly professional financial services company who base their customer services model on first-class customer service, as opposed to the hard sell. This role will expose you to both of their key markets and the focus is on providing information to customers/brokers, not advising.

The Role

This Customer Service Consultant role is based around acting as the initial point of contact for prospective customers and intermediaries regarding their products and services. You are responsible for outlining the benefits of the relevant products/services, but without 'selling or offering advice'. A real focus on providing information through 1st class customer service - key responsibilities include:

• Maintain good knowledge of all products and services including ISA's, Bonds and Mortgages
• Deal with telephone calls promptly, accurately and efficiently
• Promote products and services, but without 'selling' & carry out market research
• Issue relevant literature, illustrations and application forms
• Proactively follow up enquiries & call existing mortgage customers
• Contact customers periodically regarding services and products
• Occasionally attend events and other functions to promote products and services

Hours

Monday to Friday, 9am - 5.30pm

Skills / Experience Required

For this Customer Service Consultant role our client will consider people who have telephone-based experience in any sector, ideally with some previous experience within Financial Services, Banking or Insurance. Our client will also consider recent graduates, school leavers and those returning to work, if they have some previous phones experience with customers. Good MS Office experience is sought, along with an eye for detail & accuracy within a fast-paced environment.

Additional Information

This Customer Service Consultant role is a great opportunity for career progression. Salary is to £26,500 along with an annual bonus, pension, professional study sponsorship and free car parking.