Internal Sales Advisor

KHR - Recruitment Specialists; New Brunswick; On-site; CAD 49,000 - 64,000; Full time

Benefits offered by this job

Annual 10% bonus

25 days holiday plus bank holidays

Wellbeing days or membership

Company pension scheme

Excellent working hours (8am-5pm Mon-Thurs, 8am-2.30pm Fri)

Job summary

A leading manufacturer of sustainable products is seeking an Internal Sales Advisor to manage customer enquiries and process orders in Aylesford, Canada. This role is pivotal in ensuring excellent customer experiences and involves collaborating with internal teams to support sales. The ideal candidate will have proven sales support experience, strong communication skills, and proficiency with CRM/ERP systems. Additional perks include an annual bonus and excellent holiday allowances.

Qualifications

• Proven experience in a sales support or customer service role.
• Strong attention to detail and a high level of accuracy.
• Ability to prioritise tasks in a fast-paced environment.
• Proficient with CRM/ERP systems and Microsoft Office, especially Excel.
• A proactive and solution-focused approach to solving problems.
• Ability to prioritise tasks in a fast-paced environment.
• A team player with strong organisational skills.

Responsibilities

• Serve as the main contact for all customer enquiries by phone and email.
• Process customer orders accurately using the company’s ERP system.
• Proactively follow up with customers regarding their orders and requirements.
• Use CRM data to identify and target sales opportunities.
• Collaborate with internal teams to ensure on-time deliveries.
• Support the external sales team with quotations and projects.
• Maintain accurate and up-to-date records in the CRM system.
• Contribute ideas to improve customer service and efficiency.

Skills

Excellent written and verbal communication skills

Attention to detail

Proactive and solution-focused

Organizational skills

Team player

Task prioritisation

Team player

Tools

CRM systems

ERP systems

Microsoft Office

Job description

Our client, a leading manufacturer of sustainable products, is looking for a dedicated Internal Sales Advisor to join their team in Aylesford. This is a great opportunity to play a key role in their customer service and sales operations, contributing directly to the company’s continued growth and success.

Position Overview:

As an Internal Sales Advisor, you will be the first point of contact for customers, distributors, and contractors. Your role is central to providing an excellent customer experience. You will manage incoming enquiries, process orders, and proactively engage with existing customers to identify new sales opportunities, ensuring a smooth and efficient service from start to finish.

Responsibilities:

• Serve as the main contact for all customer enquiries by phone and email.
• Process customer orders accurately using the company’s ERP system.
• Proactively follow up with customers regarding their orders and requirements.
• Use CRM data to identify and target sales opportunities.
• Collaborate with internal teams to ensure on-time deliveries.
• Support the external sales team with quotations and projects.
• Maintain accurate and up-to-date records in the CRM system.
• Contribute ideas to improve customer service and efficiency.

Requirements:

• Proven experience in a sales support or customer service role.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• Proficient with CRM/ERP systems and Microsoft Office, especially Excel.
• A proactive and solution-focused approach to solving problems.
• Ability to prioritise tasks in a fast-paced environment.
• A team player with strong organisational skills.

Benefits:

• Annual 10% bonus
• 25 days holiday plus bank holidays
• Wellbeing days or membership
• Company pension scheme
• Excellent working hours (8am-5pm Mon-Thurs, 8am-2.30pm Fri)

Alongside these benefits, you will join a collaborative and positive team. This company fosters a culture of continuous improvement and supports its employees to achieve great results together.