Customer Administrator

ARCC CONSULTING LIMITED; Surrey; Hybrid; CAD 49,171 - 60,098; Full time

Benefits offered by this job

Pension

Annual bonus

Benefits package

Professional study sponsorship

Hybrid work

Job summary

ARCC CONSULTING LIMITED is recruiting a Customer Administrator to join a Financial Services team in a hybrid role with three days in the office and two days work-from-home. The salary is up to £29,000 plus bonus and a benefits package, with progression opportunities and company pension.

The role focuses 80% on administration for mortgages and savings products, and 20% on customer liaison, handling queries and complex cases with care.

Qualifications

• Customer service background or administration experience.
• Ideally within Financial Services, Banking or Insurance.
• Recent graduates also considered.
• Good MS Office skills, eye for detail and the ability to work accurately within a fast‑paced environment.

Responsibilities

• Act as a trusted & empathetic point of contact for customers, ensuring every query & complex case is resolved efficiently, accurately & with care.
• Manage all aspects of complex mortgage administration inc. Buy to Let, Transfer of Equity, Interest Only mortgages & mortgage arrears cases.
• Handle sensitive cases such as deceased customer accounts, Powers of Attorney, and 3rd party authorities with compassion, professionalism & respect.
• Manage centrally controlled reporting, ensuring accuracy, efficiency & effective results communication.
• Assist in testing new products, system changes & processes.
• Eventual involvement in coaching & training other team members.
• Represent the team in meetings and working groups.

Skills

Customer service

Administration

Attention to detail

MS Office

Tools

MS Office

Job description

Job Title & Location

Customer Administrator, Epsom/WFH

Salary & Benefits

To £29,000 + bonus + pension + benefits package

Working Hours & Schedule

Working week is 3 days office, 2 days WFH. Training period 100% office based.

Role Snapshot

Dealing with all areas of administration relating to mortgages & savings products whilst also liaising with customers regarding queries or chasing for information. Role is approx. 80% admin and 20% customer liaison.

Company & Team

Our client is a highly regarded Financial Services company who base their customer services model on just that, 1st rate service as opposed to the hard sell. This role is set within a team of 13, the role being open purely due to an internal mover – another example of people developing within the business.

Responsibilities

• Act as a trusted & empathetic point of contact for customers, ensuring every query & complex case is resolved efficiently, accurately & with care.
• Manage all aspects of complex mortgage administration inc. Buy to Let, Transfer of Equity, Interest Only mortgages & mortgage arrears cases.
• Handle sensitive cases such as deceased customer accounts, Powers of Attorney, and 3rd party authorities with compassion, professionalism & respect.
• Manage centrally controlled reporting, ensuring accuracy, efficiency & effective results communication.
• Assist in testing new products, system changes & processes.
• Eventual involvement in coaching & training other team members.
• Represent the team in meetings and working groups.

Qualifications

• Customer service background or administration experience.
• Ideally within Financial Services, Banking or Insurance.
• Recent graduates also considered.
• Good MS Office skills, eye for detail and the ability to work accurately within a fast‑paced environment.

Benefits & Progression

Salary is to £29,000 along with an annual bonus, good company benefits including pension & professional study sponsorship. The Customer Administrator role is a great opportunity for progression.