CUSTOMER SERVICE ADVISOR

Parke Lane People LTD; Wheatley; On-site; CAD 55,845 - 59,568; Full time

Benefits offered by this job

Good benefits

Hybrid working - 2 days in the office

Initial 6 month contract

Job summary

Parke Lane People LTD is seeking a Customer Service Coordinator to act as a vital link between customers and internal teams. This hybrid role is based in Wheatley and focuses on ensuring accurate order placements and excellent customer service in a fast-paced environment.

The ideal candidate has extensive customer service experience and is proficient with ERP systems like SAP. Join a close-knit team at a globally connected company known for its impressive brands and commitment to quality.

Qualifications

• Proven customer service experience, ideally in a B2B or FMCG environment.
• Strong understanding of supply chain and order management processes.
• Highly organised and calm under pressure.

Responsibilities

• Processing customer orders accurately and in line with delivery deadlines.
• Communicating stock issues and delays to customers.
• Investigating and resolving warehouse and transport queries.

Skills

Customer service experience

ERP systems knowledge

Communication skills

Microsoft Office proficiency

Tools

SAP

Job description

Customer Service Coordinator (Fixed-Term Contract)

Wheatley, Oxfordshire | Hybrid

Are you a customer service professional who thrives in a fast-paced, detail-driven environment?

We're recruiting on behalf of a globally connected, Oxford-based business operating within the premium FMCG sector. With an impressive portfolio of internationally recognised brands and distribution across the UK, Europe, and beyond, this is a brilliant opportunity to join a dynamic team that genuinely values quality and customer excellence.

The Role

As Customer Service Coordinator, you'll be the vital link between the business's customers and its internal supply chain, logistics, and commercial teams. You'll ensure orders are placed accurately and on time, queries are resolved promptly, and customers receive an outstanding level of service at every touchpoint.

You'll collaborate with colleagues across Demand & Planning, Logistics, Finance, and Commercial — as well as with international Customer Service teams — making this a genuinely varied, globally connected role.

What You'll Be Doing

• Processing customer orders accurately and in line with delivery deadlines
• Communicating stock issues and delays to customers and account handlers
• Investigating and resolving warehouse and transport queries promptly
• Managing returns, credits, and consignment stock reconciliationMaintaining customer master data and product code accuracy
• Contributing to monthly KPI scorecards and demand review meetings
• Building strong relationships with both customers and internal stakeholders

What We're Looking For

• Proven customer service experience, ideally in a B2B or FMCG environment
• Confident working with ERP systems — SAP experience is a real advantage
• Strong understanding of supply chain and order management processes
• Excellent communication skills — written, verbal, and cross-functional
• Highly organised, accurate, and calm under pressure
• Proficient in Microsoft Office (Outlook, Word, Excel)
• A collaborative, can-do approach with the ability to take initiative

Why This Role?

• Join a well-established, internationally connected business with a close-knit Oxford team
• A role with genuine variety and cross-functional collaboration
• A company that champions quality, precision, and outstanding customer relationships

What's on Offer?

• A base salary of 30-32k depending on experience
• Good benefits
• Hybrid working - 2 days in the office
• An initial 6 month contract