Customer Success Manager — Growth & ROI Champion

ServiceTitan; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A software company in Toronto is seeking a Customer Success Manager who will play a crucial role in ensuring customer success and satisfaction. You will build strong relationships with customers and optimize their use of ServiceTitan to drive business results. Ideal candidates will have 2+ years of experience in customer-facing roles and strong communication skills. The role offers flexible work options along with comprehensive health benefits and opportunities for personal and professional growth.

Benefits

Flexible time off

Holistic health and wellness benefits

Parental leave and support

Qualifications

• 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred.
• Skills in product training and comfortable 're-selling' to customers on ServiceTitan.
• Highly organized and detail-oriented, able to manage multiple projects.

Responsibilities

• Act as a preferred CSM for approximately 100 accounts.
• Exceed customer expectations and maintain long-term relationships.
• Guide customers to maximize their business through ServiceTitan.

Skills

Customer-facing roles

Customer success/account management

Strong communication

Problem-solving

Data analysis

Project management

Tools

SalesForce

Gainsight

Tableau

ServiceTitan

Job description

A software company in Toronto is seeking a Customer Success Manager who will play a crucial role in ensuring customer success and satisfaction. You will build strong relationships with customers and optimize their use of ServiceTitan to drive business results. Ideal candidates will have 2+ years of experience in customer-facing roles and strong communication skills. The role offers flexible work options along with comprehensive health benefits and opportunities for personal and professional growth.