Customer Success Manager - Enterprise Verticals

Vendasta Technologies; Saskatoon; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading AI customer engagement firm in Saskatoon is seeking a Customer Success Manager III to drive partner success and innovation in enterprise sectors. This role requires over 7 years of experience in customer success, focusing on enterprise SaaS. Candidates will collaborate with various teams to design engagement strategies and influence product development. The position offers competitive health benefits, flexible work arrangements, and ample opportunities for personal and professional growth.

Benefits

Competitive health benefits

Flex time

Annual work-from-anywhere policy

Employee Options Program

Cafeteria with daily snacks

Catered Friday lunches

Education reimbursement

In-house learning programs

Leadership development opportunities

Qualifications

• 7+ years of experience in customer success or account management focused on enterprise SaaS.
• Proven ability to manage complex partner needs and advocate for customer-driven improvements.
• Experience in prompt customization and AI use cases improvement.

Responsibilities

• Serve as a strategic advisor to enterprise partners.
• Design and execute organization-wide engagement strategies.
• Collaborate with Sales, Marketing, and Product teams to influence product development.

Skills

Enterprise customer success expertise

Cross-functional collaboration

AI tools knowledge

Education

Bachelor’s degree

Job description

Customer Success Manager - Enterprise Verticals

Saskatoon

At Vendasta, we’re leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them.

About the Job

We’re looking for a Customer Success Manager III who is energized by solving complex partner challenges and excited to lead strategic initiatives that drive enterprise partner success and innovation. In this role, you’ll play a key part in helping small and medium-sized businesses succeed—while shaping the future of AI for local economies.

Your Impact

As a Customer Success Manager III, you\'ll work with enterprise-level partners and cross-functional internal teams to:

• Serve as a strategic advisor to enterprise partners, aligning Vendasta’s solutions to their high-level business goals
• Design and execute complex, organization-wide engagement strategies that drive adoption, maximize ROI, and leverage AI-powered workflows.
• Collaborate with Sales, Marketing, and Product teams to launch initiatives and advocate for partner priorities while influencing product development through actionable feedback.
• Work directly with Account Managers to co-develop partner strategies based on platform usage and adoption, product performance, AI Activation and outcomes and revenue and retention goals.

What You Bring to the Table

You bring deep expertise in enterprise customer success within a SaaS environment, along with a proven ability to lead cross-functional collaboration and influence strategic direction. You have experience managing complex portfolios, designing multi-tiered success strategies, and driving long-term growth through AI-enabled customer lifecycle planning.

Must-have qualifications

• 7+ years of experience in customer success or account management, with a strong focus on enterprise SaaS
• Proven ability to proactively manage complex partner needs and advocate internally for customer-driven improvements.
• Strong knowledge of AI tools used for customer insights, workflow automation, and scaling enterprise support.
• Bachelor’s degree.

Preferred qualifications

• MBA or certifications in customer success, project management, or AI technologies.
• Experience in prompt customization and iterative improvement of AI use cases.

About Vendasta

We help businesses get more customers. And keep them. Vendasta is an AI-powered customer acquisition and engagement platform for SMBs and the partners who support them, streamlining marketing, sales, and operations through intelligent AI employees, automation, and real-time actions and insights. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a business\'s unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems.

Perks

Join the Vendasta family, where your happiness and health are our top priorities! Dive into a world where competitive health benefits meet flexibility with flex time and an annual work-from-anywhere policy. Embrace the opportunity to grow with us through our Employee Options Program and savour every bite in our cafeteria, delighting in daily snacks, and unwinding with catered Friday lunches at our offices. Fuel your ambition with education reimbursement, in-house learning, and an array of leadership development programs, all nestled within a culture brimming with Drive, Innovation, Respect, and Agility. Engage your heart in community events and volunteer opportunities. At Vendasta, we\'re not just offering a job; we\'re inviting you to build a thriving career in an environment that champions your growth and well-being. Let\'s soar together!

Discover your potential. Build something that matters. Join the AI revolution from right here in Saskatoon.