Customer Solutions Architect

EZ STAK; Toronto; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative work environment

Job summary

A leading manufacturer in Toronto, Ontario is looking for a Customer Solutions Manager. This role involves leading sales engineering and coordination functions while ensuring customer needs are met through sound solutions. The ideal candidate has over 5 years of experience in a similar environment and excels at building customer relationships. The position requires strong communication and analytical skills along with the ability to coordinate across functions to enhance the customer experience.

Qualifications

• 5+ years' leadership experience in sales engineering or customer solutions.
• Proven ability to translate customer needs into accurate, feasible solutions.
• Strong experience in quoting, pricing, and proposal development.

Responsibilities

• Own the customer solution lifecycle from needs assessment to solution handoff.
• Act as the primary point of escalation for complex customer opportunities.
• Continuously improve sales workflows and solution processes.

Skills

Customer advocacy mindset

Sales engineering

Analytical skills

Communication skills

Cross-functional coordination

Education

Post-secondary education in Engineering, Business, or related field

Tools

ERP systems

CRM systems

Job description

A leading manufacturer in Toronto, Ontario is looking for a Customer Solutions Manager. This role involves leading sales engineering and coordination functions while ensuring customer needs are met through sound solutions. The ideal candidate has over 5 years of experience in a similar environment and excels at building customer relationships. The position requires strong communication and analytical skills along with the ability to coordinate across functions to enhance the customer experience.