Customer Service & Store Operations Lead

Shoppers Drug Mart; Courtenay; On-site; CAD 30,000 - 60,000; Full time

Job summary

A pharmacy and health services provider in Courtenay is seeking a dedicated individual to manage customer service functions including cash handling and merchandising. The ideal candidate will train staff, ensure compliance with store and loss prevention policies, and maintain high standards of housekeeping. A candidate who is organized, efficient, and familiar with products will thrive in this role. This position offers competitive hourly pay ranging from $18.50 to $22.50, based on experience and the local market.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning opportunities

Qualifications

• Computer literacy is required.
• Must be organized and able to manage time efficiently.
• Knowledge of products and supplies is necessary.

Responsibilities

• Manage customer service functions, including cash and merchandising.
• Ensure compliance with store policies including loss prevention.
• Train and guide cashier/merchandising staff.

Skills

Planning

Judgement

Decision Making

Independent thinking

Problem solving

Job description

A pharmacy and health services provider in Courtenay is seeking a dedicated individual to manage customer service functions including cash handling and merchandising. The ideal candidate will train staff, ensure compliance with store and loss prevention policies, and maintain high standards of housekeeping. A candidate who is organized, efficient, and familiar with products will thrive in this role. This position offers competitive hourly pay ranging from $18.50 to $22.50, based on experience and the local market.