Customer Service Specialist II (Bilingual: French/English)

BROOKS; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading sports apparel company in Burnaby is seeking a customer service representative to join their team. The ideal candidate will be bilingual in English and French and have strong communication skills. Responsibilities include managing special projects, generating reports, and building relationships with customers. This role offers competitive compensation and a robust benefits package.

Benefits

Robust benefits package

Opportunity for collaboration and creativity

Qualifications

• 1 year customer service experience preferred.
• Ability to interact effectively and professionally with all levels of the organization.
• Demonstration of innovation and initiative in improving products and processes.

Responsibilities

• Perform special projects and additional duties as assigned.
• Complete reports as requested by sales and management.
• Maintain monitoring and reporting of Prepick and DSS.

Skills

Bilingual in English and French

Excellent verbal and written communication skills

Keen attention to detail

Excellent interpersonal skills

Strong ability to deal with adverse situations

Ability to develop loyal relationships with customers

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Who We Are: At Brooks, we believe movement is the key to feeling more alive. We run to create gear and experiences that move people toward active mindsets, feelings, or finish lines. Our culture sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. We embrace a brand philosophy that binds us and drives success: Runner First; Word is Bond; Champion Heart; There is no "I" in Run; Keep Moving. We welcome everyone from every walk of life who wants to inspire others through movement. Brooksrunning.com, and through Brooks' Run Happy Promise 90-day guarantee.

Responsibilities

• Other duties assigned, including projects and ad hoc requests
• Perform special projects and additional duties as assigned.
• Complete reports as requested by sales and management
• Reports to be completed on a regular basis to include Prepick, DSS, and hold monitoring
• Other duties as assigned

Qualifications

• High school diploma required
• Bilingual in English and French, required
• 1 year customer service experience preferred
• Computer proficiency in Word, Excel, and Outlook
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another
• Excellent interpersonal skills that inspire and build trust, resulting in effective working relationships across the company, and with retailers and consumers
• Ability to interact effectively and professionally with all levels of the organization
• Strong ability to positively deal with adverse situations
• Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments\' operations and/or morale; "connecting the dots"
• Demonstration of innovation and initiative - always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary
• Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community
• Embraces and lives the Brooks values!

Compensation

The pay range for this position, based out of the Brooks' Burnaby, Canada location, is $20.57 - $28.80 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.

Other

Brooks is proud to offer a robust benefits package to our employees and their families!

Location

You will spend at minimum 3 days per week in our Burnaby offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.

EEO Statement

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.