Customer Service (Returns and Exchange Counter)

Canadian Tire; West Kelowna; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discount

On-site parking

Community involvement

Job summary

Canadian Tire in West Kelowna is seeking a Customer Service Representative to greet customers, handle inquiries, process returns, exchanges and sales transactions with professionalism. You will work at the front lines, assisting shoppers and supporting colleagues in a busy retail environment.

This role requires a friendly, approachable attitude, the ability to work shifts including weekends and holidays, and strong problem-solving skills to address customer needs quickly and accurately.

Qualifications

• Customer service experience required.
• Ability to work shifts including days, evenings, weekends and holidays.
• Approachable and customer-focused demeanor.
• Ability to find solutions to problems and stay calm under pressure.
• Ability to stand/walk for extended periods and lift/carry items.
• Ability to work in a fast-paced environment with accuracy.
• Attention to detail in transactions and service.
• Cash register operation is a plus.

Responsibilities

• Greet, assist and thank customers in person and over the phone.
• Respond to inquiries and concerns professionally.
• Process returns and exchanges.
• Operate cash register and point-of-sale equipment.
• Maintain the customer service area.
• Ensure health and safety regulations are followed.

Skills

Customer service experience

Shift work

Approachable

Problem solving

Physical stamina

Fast-paced environment

Attention to detail

Cash handling

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearbyFree coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Vacancy Type:New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.