Customer Service Associate – Customer Service Representative

Canadian Tire; Fergus; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Profit sharing

Employee discount

Scholarships

Benefits plan

On-site parking

Public transit nearby

Free coffee

Diversity & inclusion

Work-life balance

Flexible hours

Training & learning

Rewards program

Community involvement

Locally owned

Job summary

Canadian Tire in Fergus, Ontario is looking for a Customer Service Representative who will work directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

You will greet and assist customers, respond to inquiries, process returns and exchanges, operate the cash register, and maintain a welcoming, safe store environment. The role supports a friendly team and opportunities for career growth.

Qualifications

• Customer service experience required.
• Willing to work flexible shifts including weekends/holidays.
• Approachable and friendly demeanor.
• Ability to resolve problems and make decisions.
• Capable of standing and lifting items for extended periods.
• Detail-oriented and able to work in a fast-paced environment.
• Cash register operation is an asset.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Skills

Customer service

Shift work

Approachable

Problem solving

Detail oriented

Fast-paced environment

Cash handling

Physical stamina

Job description

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.

Vacancy Type:New