Customer Service Associate – Customer Service Representative – Cole Harbour

Canadian Tire; Dartmouth; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Amazing team environment

Employee discount

Flexible work hours

On-site parking

Public transportation nearby

Scholarship opportunities

Group benefits program

Job summary

Canadian Tire in Dartmouth, Nova Scotia is seeking a Customer Service Representative to assist customers and colleagues with inquiries, returns, exchanges and sales transactions in a friendly, efficient manner.

You will greet customers, handle requests and operate cash registers while maintaining a clean, safe and welcoming service area. This role offers ongoing training, flexible hours and opportunities to grow within a long-standing Canadian retailer.

Qualifications

• Customer service experience
• Ability to work shifts (days, evenings, weekends and holidays)
• Approachable and friendly demeanor
• Ability to resolve problems and make decisions under pressure
• Ability to stand, walk and assist customers for extended periods
• Comfort with fast-paced environments
• Attention to detail and accuracy in transactions

Responsibilities

• Greet, assist and thank customers in person and over the phone.
• Respond to customer inquiries and concerns professionally.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Phone support

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Vacancy Type:Existing

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.