Customer Service Associate – Customer Service Representative

Canadian Tire; Unorganized Kenora District; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Friendly team

Profit-sharing

Employee discount

Diverse environment

Work-life balance

Flexible hours

Training & learning

Scholarships

Recognition program

Benefits plan

On-site parking

Public transport nearby

Free coffee

Community involvement

Locally owned

Job summary

Canadian Tire in Canada seeks a Customer Service Representative to assist customers and employees, handle inquiries, process returns and exchanges, and complete sales transactions with professionalism in a family and diverse work environment.

The role offers an amazingly friendly team, ongoing training, employee discounts, and flexible work hours. Diversity, safety, and community involvement are emphasized, with opportunities for career growth and scholarship support.

Qualifications

• Customer service experience is required.
• Ability to work shifts (days, evenings, weekends, and holidays).
• Approachable and friendly demeanor.
• Ability to solve problems and make decisions.
• Ability to stand/walk for 8 hours and lift/carry items.
• Able to work in a fast-paced environment.
• Attention to detail is essential.
• Cash register operation is a plus.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Skills

Customer service experience

Flexible hours

Problem solving

Attention to detail

Cash handling

Fast-paced environment

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada's most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Vacancy Type:New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.