Customer Service Returns Desk Associate – Experienced Applicants Only

Canadian Tire; Corner Brook; On-site; CAD 28,000 - 42,000; Full time

Benefits offered by this job

Profit-sharing

Employee discount

Group benefits

On-site parking

Public transit nearby

Training & development

Flexible hours

Free coffee

Job summary

Canadian Tire in Corner Brook, NL is seeking a friendly Customer Service Representative to help customers in-store and over the phone. You’ll process transactions, handle returns and exchanges, answer questions and ensure a positive shopping experience.

Join a local team that values community involvement, flexible hours and ongoing training. This role emphasizes teamwork, attention to detail and a proactive approach to customer needs in a busy retail environment.

Qualifications

• Customer service experience
• Ability to work shifts (days, evenings, weekends and holidays)
• Able to handle cash transactions and operate cash registers
• Strong communication and problem-solving skills
• Team-oriented with flexible availability

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Skills

Customer service

Communication

Problem solving

Cash handling

Team player

Flexibility

Tools

Cash register

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Vacancy Type: New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.