Customer Service Associate – Customer Service Representative

Canadian Tire; Fenelon Falls; On-site; CAD 32,000 - 40,000; Full time

Benefits offered by this job

Employee discount

On-site parking

Flexible work hours

Scholarship opportunities

Group benefit plan

Job summary

Canadian Tire is seeking a Customer Service Representative to directly assist customers and employees with inquiries, product returns, exchanges, and sales transactions in a friendly and professional manner.

The role focuses on welcoming customers, handling inquiries, processing returns and exchanges, and maintaining the customer service area while ensuring health and safety standards are followed.

Qualifications

• Customer service experience required or preferred.
• Ability to work shifts including days, evenings, weekends, and holidays.
• Approachable and friendly demeanor.
• Strong problem-solving and decision-making abilities.
• Capable of thriving in a fast-paced environment.
• High attention to detail in all tasks.
• Experience operating a cash register is an asset.
• Good communication with customers and team members.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Skills

Customer service

Shift flexibility

Approachable

Problem solving

Fast-paced

Attention to detail

Cash register

Communication

Job description

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type:

New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.