Customer Service Associate – Customer Service Representative

Canadian Tire; Sherwood Park; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Profit-sharing (conditions apply)

Employee discount

Scholarship opportunities

Group benefit plan (conditions apply)

On-site parking

Public transportation nearby

Free coffee

Diverse, inclusive and safe working环境

Job summary

Canadian Tire in Alberta is seeking a Customer Service Representative to assist customers, handle inquiries, process returns and sales transactions, and work with employees to provide a smooth shopping experience.

The role emphasizes a friendly, helpful attitude, ability to work in a fast-paced environment, and a commitment to safety and service. On-site parking and employee discounts are available, with ongoing training and diverse, inclusive team culture.

Qualifications

• Customer service experience required.
• Ability to work shifts including days, evenings, weekends and holidays.
• Approachable and friendly demeanor.
• Ability to find solutions to problems and make decisions.
• Ability to stand/walk for 8 hours and lift items as needed.
• Comfortable working in a fast-paced environment.
• Attention to detail in handling transactions.
• Ability to operate a cash register (asset).

Responsibilities

• Greet, assist and thank customers in person and over the phone.
• Respond to inquiries and concerns and provide solutions.
• Process returns and exchanges efficiently.
• Operate cash register, computer and printer.
• Maintain the customer service area and ensure cleanliness.
• Adhere to Health and Safety regulations.

Skills

Customer service experience

Shift work

Approachable

Problem solving

Physical stamina

Fast-paced environment

Attention to detail

Cash register operation

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Vacancy Type

New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.