Customer Service Associate – Customer Service Representative

Canadian Tire; Bracebridge; On-site; CAD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Employee discount

On-site parking

Group benefit plan

Flexible hours

Job summary

Canadian Tire in Bracebridge, Ontario, is seeking a Customer Service Representative to assist customers and teammates in a friendly, fast-paced setting. You will handle inquiries, returns, exchanges, and sales transactions with professionalism and care.

The role emphasizes excellent customer service, effective communication, and the ability to handle busy periods while maintaining accuracy and a positive attitude. Training is provided and there are opportunities for growth within the company.

Qualifications

• Customer service experience required
• Ability to work shifts (days, evenings, weekends, holidays)
• Approachable and friendly demeanor
• Strong problem-solving and decision-making abilities
• Ability to stand/walk for long periods and lift/carry items as needed
• Ability to work in a fast-paced environment
• Attention to detail and accuracy
• Cash register operation is a plus

Responsibilities

• Greet, assist and thank customers in person and over the phone.
• Respond to inquiries and concerns promptly and courteously.
• Process returns and exchanges.
• Operate cash register and related equipment.
• Maintain the customer service area and displays.
• Ensure compliance with Health and Safety regulations.

Skills

Customer Service

Shift Flexibility

Communication

Problem Solving

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Respond to and handle customer inquiries, requests and concerns over the phone and in person.
• Process returns and exchanges.
• Operate cash register, computer and printer.
• Maintain the customer service area.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Customer service experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to operate cash register (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type:New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.