Customer Service Representatives - Remote

Sutherland; Winnipeg; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Manitoba is seeking enthusiastic individuals for inbound customer support roles. Responsibilities include troubleshooting, guiding customers, and providing excellent service primarily through phone and email. Candidates should possess a high school diploma and relevant experience in customer service and sales. This role offers medical benefits and opportunities for advancement in a supportive remote work environment.

Benefits

Medical, dental, and vision benefits

Paid training and PTO

Employee discounts and wellness programs

Qualifications

• Must have experience in customer service and sales.
• Excellent verbal and written communication skills are essential.
• Basic understanding of computer and networking terminology is required.

Responsibilities

• Provide inbound customer care primarily through phone and email.
• Troubleshoot billing issues and resolve customer concerns.
• Guide customers to products and services that meet their needs.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Multitasking skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Why consider this job opportunity

• Medical, dental, and vision benefits
• Paid training and PTO
• Advancement opportunities – 80% of frontline leaders are promoted from within
• Monthly company reward and recognition programs
• Employee discounts and wellness programs, including access to a personal trainer
• Remote work opportunity with a supportive team environment

What to Expect

Job Responsibilities

• Provide inbound customer care primarily through phone and email
• Troubleshoot billing issues and resolve customer concerns
• Guide customers to products and services that meet their entertainment needs
• Build rapport with customers through active listening and effective communication
• Leverage feedback to enhance performance and customer satisfaction

What is Required

• High school diploma or equivalent
• Experience in customer service and sales
• Excellent verbal and written communication skills
• Basic understanding of computer and home networking terminology
• Efficient typing skills (at least 30 words per minute)

How to Stand Out

• Experience using a streaming player or gaming system
• Familiarity with Microsoft Office tools
• Strong multitasking abilities
• Driven by solving problems and achieving goals

#StreamingServices #CustomerSupport #RemoteWork #CareerGrowth #EmployeeBenefits

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