Customer Service Representative-Remote

Concentrix; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service outsourcing company in Vancouver is seeking candidates for customer support roles. You will assist customers with technical issues, track information, and provide exceptional service from a remote location. Ideal candidates should have 1 year of customer service experience and be proficient in multi-tasking. This role offers a salary range of $16-$18 per hour and various benefits including medical and dental insurance.

Benefits

Salary range of $16-$18 per hour

Comprehensive benefits including medical, dental, and vision insurance

Opportunities for career advancement with mentorship

Qualifications

• Minimum of 1 year of customer service experience.
• Proficiency in fast-paced multi-tasking and strong computer navigation skills.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Strong computer navigation skills

Ability to multi-task

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service Outsourcing

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

Benefits and Perks

• Salary range of $16-$18 per hour, plus performance-based incentives
• Access to DailyPay for early pay options
• Comprehensive benefits including medical, dental, and vision insurance
• Work-from-home convenience with a supportive and inclusive culture
• Opportunities for career advancement with mentorship programs and leadership development
• Engaging company events and networking opportunities focused on diversity and inclusion

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for work shifts
• Ability to work in a quiet, distraction-free environment at home
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• A desktop or laptop for completing PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

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