Remote Customer Service Associate

Placements24; Kimberley; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Health and wellness benefits

Paid vacation and sick leave

Online learning resources

Job summary

Placements24 is seeking an enthusiastic Remote Customer Service Associate to join a fully remote team, delivering exceptional support to clients nationwide with initial engagement from Kimberley, BC.

You will handle inquiries via phone, email and chat, document interactions in the CRM, and collaborate with colleagues to resolve issues, while maintaining high standards of customer satisfaction and efficiency.

Qualifications

• Experience in a customer service role is preferred.
• Excellent written and verbal communication skills.
• Proficiency with CRM software and standard office tools.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products and policies.
• Diagnose and resolve customer issues to ensure satisfaction and retention.
• Document customer interactions in the CRM system.
• Collaborate with team members to resolve complex issues.

Skills

Customer service

Written and verbal communication

CRM proficiency

Time management

Tools

CRM software

Job description

About the Role

Our client is looking for an enthusiastic and reliable Remote Customer Service Associate to join their fully remote team, providing support to clients nationally, with initial engagement from the Kimberley region. This role is pivotal in delivering exceptional customer experiences, addressing inquiries, and resolving issues to ensure client satisfaction. You will operate independently, using advanced communication tools to connect with customers and internal stakeholders. This is an outstanding opportunity for a dedicated individual to thrive in a remote-first work environment, contributing to a culture that emphasizes customer-centricity, efficiency, and professional growth.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat in a friendly and efficient manner.
• Provide accurate information about products, services, and policies.
• Diagnose and resolve customer issues, ensuring customer satisfaction and retention.
• Accurately document customer interactions, issues, and resolutions in the CRM system.
• Proactively identify opportunities to improve the customer experience.
• Collaborate with team members and other departments to resolve complex client issues.

Requirements

• Previous experience in a customer service role is highly preferred.
• Excellent communication skills, both written and verbal.
• Proficiency with CRM software and standard office productivity tools.
• Strong problem-solving skills and the ability to multitask effectively.
• A dedicated home office space with reliable internet connection.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive annual salary with performance incentives.
• Fully remote position, offering great flexibility and work-life balance.
• Comprehensive health and wellness benefits package.
• Paid vacation and sick leave.
• Access to online learning resources for professional development.