Customer Service Representative - Insurance

Randstad Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading staffing agency in Montreal seeks a Bilingual Customer Service Representative (FR/EN) to support clients with their insurance benefits. This remote position requires 3+ years in customer service within the insurance industry, particularly in medical insurance. You will handle calls, chats, and documentation while maintaining high performance standards. Join a collaborative team focused on delivering exceptional customer service and gain expertise in the insurance sector.

Benefits

Great work-life balance

Competitive salary of $21.42/hour

6-month contract with potential for extension

Stimulating and collaborative environment

Qualifications

• Minimum 3 years experience in customer service or call centers within the insurance industry.
• Experience in assisting policyholders, particularly in medical insurance.
• Ability to manage time efficiently under pressure.

Responsibilities

• Handle incoming calls, chats, and tickets adhering to quality standards.
• Develop in-depth knowledge of insurance products and services to assist customers.
• Maintain high performance levels in a KPI-driven environment.

Skills

Fluency in French and English

Communication skills

Empathy skills

Multitasking ability

Time management

Tools

Microsoft Office Suite

Job description

Overview

Customer Service Representative - Insurance Benefits (Bilingual FR/EN)

Join a dynamic team in the insurance industry! We are looking for a Bilingual (French/English) Customer Service Representative to support our clients in managing their insurance benefits, particularly in medical insurance. If you have experience in a call center or customer service role within the insurance sector, this opportunity is for you!

Advantages

• Remote position for a great work-life balance
• Salary: $21.42/hour
• 6-month contract with potential for extension
• Stimulating and collaborative environment
• Opportunity to gain solid expertise in the insurance sector

Responsibilities

• Handle incoming calls, chats, and tickets while adhering to quality standards and response times
• Develop in-depth knowledge of insurance products and services to effectively assist customers
• Engage in active listening to clarify information and provide suitable solutions
• Accurately document customer inquiries and resolutions
• Deliver exceptional and professional customer service
• Maintain high performance levels in a KPI-driven environment
• Ensure compliance by strictly following policies and procedures
• Collaborate with the team to foster a positive work environment

Qualifications

• Fluency in French and English (spoken and written) is essential
• Experience in customer service or call centers within the insurance industry (minimum 3 years)
• Experience in assisting policyholders, particularly in medical insurance
• Excellent communication, listening, and empathy skills
• Ability to multitask and manage time efficiently
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

Summary

If you are looking for a stimulating work environment and are passionate about providing top-quality customer service in the insurance sector, submit your application now!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.