Customer service representative and Shoe repair

Heels 'n' Soles; Northeastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local shoe repair shop is looking for a Customer Service Representative who is also skilled in shoe repair. The role involves helping customers find suitable products, answering inquiries, handling payments, and providing excellent service. Candidates should have at least 1 year of customer service experience and good communication skills. Sewing knowledge is beneficial, and training will be provided. Interested applicants can send their resumes to the specified email.

Qualifications

• 1+ year of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Attention to detail.

Responsibilities

• Identify and recommend suitable products or services to customers.
• Respond to customer queries in person, on the phone, or electronically.
• Resolve complaints to ensure a positive customer experience.
• Process orders, accept payments, and issue refunds.
• Clean and maintain the store.
• Repair footwear using various techniques.

Skills

Customer service experience

Strong communication skills

Attention to detail

Interpersonal skills

Tools

Sewing machines

Job description

• Identifying and recommending suitable products or services to meet customer needs
• Responding to customer queries in person, on the phone, or via electronic communication
• Resolving complaints in a timely manner, ensuring a positive customer experience
• Processing orders, accepting payments, and issuing refunds
• Cleaning, sweeping and moping store
• Repair footwear using sewing, buffing and other shoe repair machines, materials and equipment
• 1+ year of experience in customer service or a related field
• Strong communication and interpersonal skills
• Attention to detail
• Sewing knowledge is an asset
• Willing to train

Interested candidates are invited to submit their resume to [e-mail] and quoting Customer service represeotative and Shoe repair, in the subject line.