Customer Service Representative

Altis Technology; Ottawa; On-site; CAD 25,000 - 36,000; Full time

Job summary

Altis Technology in Ottawa is seeking a detail-oriented Customer Service Representative to handle a high-volume inbox and frontline inquiries for an 11-week contract.

You will support candidates and the public, collaborating with a 15-person team to maintain smooth daily operations while delivering a professional, empathetic customer experience.

Qualifications

• 2+ years of customer service experience in high-volume environments.
• Strong written communication with accuracy and professionalism.
• Proficiency with Microsoft Office, CRM systems and email tools.
• Ability to multitask and prioritize in a fast-paced setting.
• High attention to detail and sound judgment in escalation.
• Empathy, resilience and a customer-focused mindset.

Responsibilities

• Manage a high volume of 200–300 emails daily with timely, accurate responses.
• Serve as first point of contact for inquiries about applications and certification status.
• Triage messages and escalate complex issues when appropriate.
• Provide administrative support to a team of about 15 staff.
• Collaborate with the Director of Finance and Administration to support daily ops.
• Provide front desk coverage, delivering a welcoming and professional experience.

Skills

Customer service

Written communication

Multitasking

Attention to detail

Empathy

Tools

Microsoft Office Suite

CRM systems

Email management tools

Job description

Location: Ottawa, Ontario, On-site (5 days per week)

Language: Strong written and verbal English required, French is an asset

Duration: 11-week contract with potential for permanent placement

Background Check Requirement: Not specified

About the Opportunity

Our client, a respected organization in the non-profit sector, is seeking a detail-oriented Customer Service Representative to support a high-volume, mission-driven environment. This role plays a key part in ensuring timely and thoughtful communication with candidates and the public, helping individuals navigate important processes with clarity and care.

You’ll join a collaborative team where your contributions directly support a broader purpose. Working closely with leadership and a team of dedicated professionals, you’ll help maintain smooth day-to-day operations while delivering a positive and professional experience to every interaction.

What’s in it for You

You’ll be part of a purpose-led organization that values compassion, teamwork, and accountability. This is a great opportunity to gain exposure within a non-profit environment while building strong administrative and communication skills.

Expect a supportive team culture where your attention to detail and ability to stay organized will be appreciated. With potential for long-term growth, this role offers a meaningful stepping stone for someone looking to make an impact.

Your Responsibilities

• You’ll manage a high volume of 200 to 300 emails daily, ensuring responses are timely, accurate, and professional
• You’ll serve as the first point of contact, responding to inquiries related to applications and certification status
• In this role, you’ll triage incoming messages, escalating complex issues when appropriate
• You’ll provide administrative support to a team of approximately 15 staff members
• You’ll collaborate closely with the Director of Finance and Administration to support daily operations
• You’ll provide front desk coverage as needed, delivering a welcoming and professional experience

Skills and Qualifications

• 2+ years of customer service experience, ideally in high-volume email or support environments
• Strong written communication skills with a high level of accuracy and professionalism
• Proficiency with Microsoft Office Suite, CRM systems, and email management tools
• Demonstrated ability to multitask and prioritize in a fast-paced setting
• High attention to detail and sound judgment in decision-making and escalation
• Empathy, resilience, and a customer-focused mindset

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.